Netflix Won't Load / Spinning Circle

[Chloe-W22]

Hi all,

We're continuing to work in the background investigating a fix once and for all for the circle of doom issue!

Can I ask, has anyone waited out the red spinning circle? Do you get any error codes after waiting for 5/10 minutes?

Any feedback is appreciated!

[Dan231]

@Chloe-W22 we had a call with sky yesterday and they removed and re-added the Netflix subscription from our account. This however increased our price by £5 per month! I have called today to try to get this back to our original price but they told me this was right and there is nothing I can do. I didn't ask them to remove and re-add, and now have ended up paying more for it. Can you help please?

[Ken66]

sorry answer post?

Could you reply with work around.

Can I have number to call and discuss this issue, as think we deserve actual physical assistance. 

[Laing1]

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@Ken66 wrote:

sorry answer post?

Could you reply with work around.

Can I have number to call and discuss this issue, as think we deserve actual physical assistance. 

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@Ken66 the answer post can be found on the first page of this thread by @Chloe-W22 or you can click here  

not sure that the customer advisors will have any more information that @Chloe-W22 doesn't have and in fact they probably know less so not sure calling them would be much more help but 

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

[PastSellByDate]

After nearly a month of receiving a Netflix connection. 3 days ago the redv spinning circle appeared again. As suggested I left it an hour but tyhe circlev continued, This time I was so fed up I did nothing and this morning it connected again.Customer should not be xdpected to fix it themselves This is a Sky problem and they should at least be offerinfg a credit note to customers, as it is part of my contract to recieve Netfix on a Daily Basis. This has being going on  now for my part since Ocftober. 

[Chodley]

Well like I've said before (not that I expect anyone to get a lawyer involved) - I expect the contract is fulfilled by being able to access the netflix you are paying for on other devices including directly on the TV in almost all cases. But it's worth pushing for something on the phone if you can be bothered. I remember someone was given a token credit or something.

[Anonymous]

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@PastSellByDate wrote:

After nearly a month of receiving a Netflix connection. 3 days ago the redv spinning circle appeared again. As suggested I left it an hour but tyhe circlev continued, This time I was so fed up I did nothing and this morning it connected again.Customer should not be xdpected to fix it themselves This is a Sky problem and they should at least be offerinfg a credit note to customers, as it is part of my contract to recieve Netfix on a Daily Basis. This has being going on  now for my part since Ocftober. 

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Have you tried Sam's fix either previously or since the latest fail?

https://helpforum.sky.com/t5/Sky-Q/Netflix-often-not-working-on-SkyQ/m-p/4510468#M620067

[Jules+Tommo]

This happens repeatedly to me.  I know it's not a Netflix issue as it works perfectly well on my TV apps in other rooms, and in the Sony Netflix app that my Sky Q box is connected to.  Please sort out your house Sky as it is very annoying watching a spinning red circle........

[Chodley]

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@Jules+Tommo wrote:

This happens repeatedly to me.  I know it's not a Netflix issue as it works perfectly well on my TV apps in other rooms, and in the Sony Netflix app that my Sky Q box is connected to.  Please sort out your house Sky as it is very annoying watching a spinning red circle........

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Have you read the Answer post and tried either of the workarounds in there?

no one thinks this is a general netflix problem (but it could be a problem with netflix' app coding on the sky platform)

[tlise]

@Chloe-W22 its been going on long enough, are they no closer to fixing it??

The answer is no, if you wait the spining circle out...in our case no codes come up as it just runs and runs and runs. It never ends. 

We tried all the suggestions but it just comes back. I shouldn't have to reset the sky box and router everytime we think of using it. But some nights it works fine and others it just won't. 

Someone suggested using the tv app. Volume is better on Sky which is the only reason we keep it now. We have a soundbar so everytime we use the tv app, we have to change the sound settings or don't get any. 

However, as prices are increasing when our contract runs out, it might be something we just cancel and suck up. Its not as cheap through sky as it used to be and if this isn't fixed we are paying for a substandard service. 

[Chodley]

Volume is better on Sky? The sound data is the same and is being decoded and amplified by the same device so not sure how it can be any different? Or don't you always have the sound from the TV fed out to the soundbar?

Also have you tried the other workaround, booting all the devices off?

[BaileyGB]

I find it amazing that countless times, people come this page, ranting and raving about the issue with 'the spinning circle' and yet people have published directions to the fix on numerous occasions! 
Why don't people at least read posts previous to theirs before making a statements

[Anonymous]

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@BaileyGB wrote:

I find it amazing that countless times, people come this page, ranting and raving about the issue with 'the spinning circle' and yet people have published directions to the fix on numerous occasions! 
Why don't people at least read posts previous to theirs before making a statements

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You're expecting people to read stuff now???

Why do that when they can threaten to leave or demand an engineer visit to fix it? 😉

[Anonymous]

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@tlise wrote:

@Chloe-W22 its been going on long enough, are they no closer to fixing it??

The answer is no, if you wait the spining circle out...in our case no codes come up as it just runs and runs and runs. It never ends. 

We tried all the suggestions but it just comes back. I shouldn't have to reset the sky box and router everytime we think of using it. But some nights it works fine and others it just won't. 

Someone suggested using the tv app. Volume is better on Sky which is the only reason we keep it now. We have a soundbar so everytime we use the tv app, we have to change the sound settings or don't get any. 

However, as prices are increasing when our contract runs out, it might be something we just cancel and suck up. Its not as cheap through sky as it used to be and if this isn't fixed we are paying for a substandard service. 

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It sounds (no pun intended) as if you need to review how you have the soundbar/STB/TV wired up.

Mine has the Sky box outputting via HDMI to the TV and then the TV audio outputting to the soundbar via an optical cable (in my case). The TVs built-in speakers are never used. We use the TV Prime App (the son get's it for free via his mobile sub) and have had to use the Netflix App previously and the sound stays the same regardless of input.

Edit: I certainly wouldn't be rebooting the box & router every time as that's been proven to be a temporary fix and takes far too much time when the TV App is sitting there. And yes, I've been there and got the T shirt.

[tlise]

@BaileyGB I find it amazing how people can jump to conclusions and assume people come here ranting and raving without googling the issue and trying the fixes themselves first.

If they fixed the issue by the suggestion working then they wouldn't be back would they. If they had already tried the suggestions (as stated) and they didn't work, they are perfectly entitled to ask a question about a service that is not working properly for which they pay for.