Netflix often not working on SkyQ

[Anonymous]

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@Ange27007 wrote:

@Anonymous @Right... strange thing happened earlier..I managed to get onto Netflix,and noticed it's changed.. there's no longer Top 10 films anymore,it's been replaced with "LATEST" in the menu. Also I now have the option to login/out on the actual tv app,so I did,and I changed my password too. All seems to be working at present.  missy was right about them updating the app. My is definitely different to what it was 

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I'm working so can't check but I must have missed the post about the app being updated? I'm presuming it's Netflix themselves who supply the app, it'll be interesting to see how many come back and report no further problems.

The wife was watching it when I went down for my break so it's at least not broken ours 🙂

[Ange27007]

Yes sure missy said they were sorting out a new app for it,but they couldn't say when. I kept scrolling through thinking where's the top 10 film list 🤣 it's now LATEST in its place. Hopefully it's sorted it now . And I have the option to sign in and out too now 

[Anonymous]

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@Ange27007 wrote:

Yes sure missy said they were sorting out a new app for it,but they couldn't say when. I kept scrolling through thinking where's the top 10 film list 🤣 it's now LATEST in its place. Hopefully it's sorted it now . And I have the option to sign in and out too now 

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Just had a look and it looks like the UI (user interface) was updated 05/12/2023, I'm not sure if that will affect logging in? I've never actually looked at the settings on the Q box before so couldn't say what else has changed on there.

[Ange27007]

@Anonymous this is mine,and my menu on Netflix that's changed 

 

 

[5chivers]

Netflix isn't working on sky - it's been weeks now . I have gone to the hidden menu and refreshed it but it has made no difference .

we watch Netflix more than sky so I'm getting to the point of cancelling sky if we can't access Netflix 

[BaileyGB]

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@5chivers wrote:

Netflix isn't working on sky - it's been weeks now . I have gone to the hidden menu and refreshed it but it has made no difference .

we watch Netflix more than sky so I'm getting to the point of cancelling sky if we can't access Netflix 

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Please refer to @Sam9999's fix on page 14. It has worked for a few people and seems to be the best fix so far. 

[Anonymous]

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@5chivers wrote:

Netflix isn't working on sky - it's been weeks now . I have gone to the hidden menu and refreshed it but it has made no difference .

we watch Netflix more than sky so I'm getting to the point of cancelling sky if we can't access Netflix 

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That may work for a short while but is usually a very temporary fix. Try Sam's suggestion (at least removing the Q box online) at https://helpforum.sky.com/t5/Sky-Q/Netflix-often-not-working-on-SkyQ/m-p/4510468/highlight/true#M620...

This should be pinned as the answer BTW.

[Anonymous]

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@Ange27007 wrote:

@Anonymous this is mine,and my menu on Netflix that's changed 

 

 

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In case you're wondering I'm still waiting for your pictures to be approved 😞

[Sophhie]

I have this issue for many weeks and it never ever loads so I currently don't I mean can't watch it up stairs. I pay extra to have it but can't get the full benefit for the money I pay. And reading the comment its a common problem instead of passing the buck sort it out 

[Chodley]

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@Ange27007 wrote:

@Anonymous @Right... strange thing happened earlier..I managed to get onto Netflix,and noticed it's changed.. there's no longer Top 10 films anymore,it's been replaced with "LATEST" in the menu. Also I now have the option to login/out on the actual tv app,so I did,and I changed my password too. All seems to be working at present.  missy was right about them updating the app. My is definitely different to what it was 

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Netflix do A/B testing on live systems so what you see and what someone else sees even with the same software version may not be the same.

https://netflixtechblog.com/what-is-an-a-b-test-b08cc1b57962

[Chodley]

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@Sophhie wrote:

I have this issue for many weeks and it never ever loads so I currently don't I mean can't watch it up stairs. I pay extra to have it but can't get the full benefit for the money I pay. And reading the comment its a common problem instead of passing the buck sort it out 

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and have you tried Sam's solution as suggested on page 14 which has worked for many others?

[Doc+Dave]

Refresh apps is still available. Settings 001 then select. 

[BaileyGB]

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@Doc+Dave wrote:

Refresh apps is still available. Settings 001 then select. 

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Refreshing the app seems to be only a temp fix. If you look for Sam9999's fix on P14, this one is the best option so far.

[PastSellByDate]

Five glorious days receiving my Netflix without any hassle . Then this evening suddenly the dreaded red circle appeared again no connection. Whatever fix applied it is in our case only temporary. It is about time Sky sorted out this mess centrally. A sky employee did write on ths post sometime ago she would keep us advised but nothing at all. Silence has prevailed. It does not speak well for Sky as a business 

[Anonymous]

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@PastSellByDate wrote:

Five glorious days receiving my Netflix without any hassle . Then this evening suddenly the dreaded red circle appeared again no connection. Whatever fix applied it is in our case only temporary. It is about time Sky sorted out this mess centrally. A sky employee did write on ths post sometime ago she would keep us advised but nothing at all. Silence has prevailed. It does not speak well for Sky as a business 

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As far as I can see you haven't stated that you've tried removing the Q box from your Netflix account online. That seems to be the only permanent fix at the moment.

If they've not been updated then what would be the point of coming back and saying their's no update?