Netflix often not working on SkyQ

[missy1994]

I dont know what to say but all i was told was the New App is rolling out shortly.

[Chodley]

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@missy1994 wrote:

Yes but i dont want access it through my tv thats not what i signed up for i prefer to use it through my sky app for reasons.

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 But you don't need to sign up through Sjy to access it on the Sky app. The two things are separate. You just get it cheaper. Impressed you managed to get some sort of compensation

(and the TV app is better but you know that I'm sure and have your reasons)

[missy1994]

Thanks Chodley the thing is I was few years back I was just paying Netflix and then sky gave me an offer with the netflix so thats what i did. Im just waiting to be honest for my daughter to get back to London to sort out all the Q mini boxes and appreciate the help as always given x

[PastSellByDate]

A majority of Sky Customer probably do not use the Sky Community site. There are probably a large number of customers who are experiencing the same problems with the Netflix connections and do not have the benefit of suggested solutions on this post. Sky should be updating Sky Q customer who have Netflix included in their package  .why some contributors constantly defend their shortfall on service in beyond my comprehension.  It is interesting to learn they are offering compensation thus creating a precedent.  Surely then we are all entitled to this as well

[missy1994]

Lol Bailey 😂 I got a bacskpack I dont do Gucci

[Chodley]

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@PastSellByDate wrote:

A majority of Sky Customer probably do not use the Sky Community site. There are probably a large number of customers who are experiencing the same problems with the Netflix connections and do not have the benefit of suggested solutions on this post. Sky should be updating Sky Q customer who have Netflix included in their package  .why some contributors constantly defend their shortfall on service in beyond my comprehension.  It is interesting to learn they are offering compensation thus creating a precedent.  Surely then we are all entitled to this as well

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I suspect the vast majority who run into it shrug and load it on their TV or ipad.

[HalcyonDays]

My Netflix connection is still erratic, and is not working 24/7 despiteall the suggested fixes which er have tried. It is  Interesting to learn Sky has paid out some form of compensation.and created a precedent. How is the best way for all of us that have been affected to claim back something now

[Chodley]

Ring up and ask for it like she did I guess, or raise a complaint.

[Ange27007]

@missy1994 @Mines on my tv in the apps section. I use it through there, I have a sky Q box. Like everyone else,I've had no trouble with it for three years since  I've had it through sky.. so don't understand why we all need to be pressing different buttons,and disabling this and that,all of a sudden. Mines be ok for two days now. I'm moving in tues,so I'll see how I go with it all. 

[Chodley]

Well, it's not all of a sudden for everyone. People have been having problems for about 7 months or more.

[Ange27007]

Yes mines been over two months. Having mither! Out of three years of no issues. I didn't realise how much a big problem it's been for people until stumbling upon this thread 

[BaileyGB]

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@Ange27007 wrote:

Yes mines been over two months. Having mither! Out of three years of no issues. I didn't realise how much a big problem it's been for people until stumbling upon this thread 

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Hi Ange,
Please excuse me if you've already tried it...but have you tried Sams fix. Logging out of your NETFLIX account and then looking back in? This worked for me...so far anyway!

[Chodley]

More than logging out, forcing the sky box to "sign out" using Manage Access and Devices" on another browser (just for anyone else coming along to this thread) Yeah I think Ange said she(?) did that.

[Ange27007]

Yes over a week ago,tried everything suggested. It worked for a day or two then had the same again.so repeated it again two days ago and it's been ok. I'm moving house on Tuesday so if I have any more issues I'll sort it then. 

[HarveyHaynes]

I wish to add our names to those who are having problem with their Sky connection on the SKY Q box over the past 5 months. Some days it works and other days it does not. Sky do not seem interested and just fob us off.  Customer services admit they are perplexed but seem unable to help. We are paying for this connection so it is their responsibilty. Earlier in the year they offered us Paramount plus free trial for 6 months as VIP customers and then did not deliver despite requests to help. We are not Sky Cinema subscribers, It appears the right hand does not know what the left hand is doing in their organisation