My Netflix Won’tConnect it just keeps spinning had the same problem a few weeks back rang up did sor

[Flower2166]

My Netflix won't work. I am paying for this subscription and it won't work. It keeps spinning it's not connecting. I spoke to one of your people a few weeks back and he fed me through the system and it worked for a little while but now it's gone again, can you help?

[carrie171]

Not been here for a while as Netflix has actually been working without issue for a few weeks. Yay! I thought, Sky have finally resolved the issue . . . last night . . the red ring of death has returned! 😡
I'd like to hope that Sky get this fixed for everyone before Christmas, somehow I doubt it as they don't seem that bothered about their customer service!! 😡

[shinny]

"A probably somewhat reliable (but slow) solution

Open the Netflix App, wait 10-20 seconds to see if it loads. If not, close the app. Open any app other than Netflix. Close that app. Open Netflix again. Repeat maybe a dozen times, until it works."

This worked for me thanks. It worked after the first go too.

The "solution" posted by Sky above, did not resolve this! 

[DenJDen]

This is not an answered question, the "answer" doesn't work.

Tried the "answer" via Netflix menu. Refreshed apps on Sky Q.

Get the red circle almost always trying to log into Netflix on Sky, paying for a service in cannot access.

[Mrteeuk]

Been having the same problem for last few days. Only through the Q box. Can connect through phone or through TV app. 

[cjchris]

The Sky server according to Netflx is not good enough ?

I was turning the TV/Sky box off at mains  and restarting...helped sometimes !

I turn my router off at the mains and reboot every morning ..seems to help !

I have deleted some of the Sky films and also same with Netfix 'my list' !

Netflix has booted up quickly for two days ...wow.... will it continue...doubtfull....the problem is with Sky (acording to the Netfilx engineer) who have admitted to me with a £10 credit that they are working on the problem....and have been for some time ?....admitted last Wednesday....watch this space bur dont watch to closely.

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[ACrick]

I've just spoken to Netflix as i'd already refreshed my netflix app and still had the wheel of death.

They suggest unplugging your sky box from the wall, unplug the cable from the back of the sky box and wait 3minutes (not 30sec). Also, for good measure, do the same for your reouter.

Then when i turned it all back on it worked. 

Hope that helps 

[Anonymous]

Why do people keep stating that they've spoken to a Netflix "engineer" and they've told them what the problem is, so therefore it must be true? For starters, you haven't spoken to a Netflix "engineer", I can guarantee that, you would have spoken to a Netflix call centre agent. Of course they'll blame Sky (it is quite possible that it is Sky's issue), but Netflix agents can't tell you anything that Sky agents haven't already.

Also, which Sky server "isn't good enough" and why? The films themselves will be streamed from Netflix servers, not Sky's, so how can Sky's servers "not be good enough"? Do people seriously really think that Sky's servers can't cope with lots of subscribers being passed through to Netflix servers?

[Collinsc]

So, one of the tips i was given was to "Refresh apps"...

On Friday evening i checked if Netflix was working, and it was, so no need to refresh.

Then on Saturday AM i checked and it wasn't, so i refreshed it, and then come the afternoon it STILL wasn't working....

So it is all very well saying to refresh it and "it can take 24 hours", but if it is working one day and then not the next, when am i supposed to refresh it if it is already working! 

Ultimately we need to be compensated for the cost we are paying AND for the inconvenience (We wouldnt have this problem if we were using Netflix externally to Sky).

[Ange27007]

Exactly 👍 I've had the same issues refresh refresh refresh🧐 over 3 weeks.

[Mrteeuk]

Tried the refresh, doesn't work 

[Ange27007]

I managed to watch something this morning,then as I was scrolling through the films after,it cut me off and took me back to my tv Home Screen. I've literally had enough of it now

[Chodley]

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@shinny wrote:

"A probably somewhat reliable (but slow) solution

Open the Netflix App, wait 10-20 seconds to see if it loads. If not, close the app. Open any app other than Netflix. Close that app. Open Netflix again. Repeat maybe a dozen times, until it works."

This worked for me thanks. It worked after the first go too.

The "solution" posted by Sky above, did not resolve this! 

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And you choose to do this rather than just use the app on your TV or a firestick?

[Chodley]

There probably isn't even a Sky server involved in this. As soon as you start the netflix app, I expect all the comms from then on are to netflix' cloud service (which is somewhere in excess of 100,000 server instances running on AWS) so god knows what the netflix support bod was talking about.

The problem is most likely in the networking stack on the Q box.