Netflix app crashing/won't load

[Gazz29]

Hi Colin all the other apps IE YouTube and BBC iPlayer are totally fine it's only the netflix that didn't work but we will see how long this lasts going into day 5 of zero issues with Netflix watch n wait now 

[LSRahman]

I don't have much recorded on my sky q at all maybe 2% maximum. 

[Gazz29]

Yes totally get what your saying try it could work don't ask me how but so far it's worked at my mum's delete and reboot she's had no problems with Netflix so far 

[Diane27]

When I try to open Netflix on my mini box I get the Netflix screen with a spinning red circle but it doesn't load. I've tried updating the software and the app refresh.

Netflix is working on the main sky a box.

any suggestions please?

[Anonymous]

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@Gazz29 wrote:

Hi Colin all the other apps IE YouTube and BBC iPlayer are totally fine it's only the netflix that didn't work but we will see how long this lasts going into day 5 of zero issues with Netflix watch n wait now 

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Yes, it only seems to be the main Q box for some reason (I don't have multi-room myself) although I think someone did mention a mini box but that could be down to a weak WiFi signal.

The apps may use the HDD to stop buffering issues so if it was at 99% full then that may cause an issue.

If it happens again then enter another app (iPlayer or ITVX for instance), this should clear Netflix out of memory forcing a full shut down of the app. Then go back to the Neflix app.

[cjchris]

OK i deleted some films from sky but the overall space was minimal anyway, i switched of the power for over an hour and restarted and got Netfilix up, however that was all too easy.

I have no problems getting into you tube the only other app. i use.

Netfilx have said that its Sky that has the problem and Sky addmitted this to me yeterday, hense the 10 credit !

The q box may well have an issue but after a month Sky should have been able to fix an issues, either they havnt got the expertise or just dont care ?

[Ian0071]

Well done cjchris for getting £10 credit ! 

(Removed)

Moderator note: Removed campaigning comment.

[Anonymous]

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@cjchris wrote:

OK i deleted some films from sky but the overall space was minimal anyway, i switched of the power for over an hour and restarted and got Netfilix up, however that was all too easy.

I have no problems getting into you tube the only other app. i use.

Netfilx have said that its Sky that has the problem and Sky addmitted this to me yeterday, hense the 10 credit !

The q box may well have an issue but after a month Sky should have been able to fix an issues, either they havnt got the expertise or just dont care ?

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A month? It was happening from at least June and I think earlier.

[AdamW77]

@cjchris try shutting down your network. Router, switches and Sky q boxes. Leave them off for at least a minute. Then switch back on, starting with the router. Wait for that come online. Then any switches, then the main Q box. After that is back up and running, switch on any mini boxes. 
I've had this Netflix issue for a little while, and this is the only thing that has fixed it. It's been working flawlessly for a few days now 

[Nynja+Squirrel]

Doesn't work for me I'm afraid. I've done all of the above, flushed my DNS etc, still nope.

[AdamW77]

Ahhhh shame 

[cjchris]

Sky has a problem with their server says Netflix in a discussion a few das ago.

Everyone should be getting onto Sky and complaining like hell.

[BaileyGB]

Yeah I'm going to ring them tomorrow

[Chodley]

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@cjchris wrote:

OK i deleted some films from sky but the overall space was minimal anyway, i switched of the power for over an hour and restarted and got Netfilix up, however that was all too easy.

I have no problems getting into you tube the only other app. i use.

Netfilx have said that its Sky that has the problem and Sky addmitted this to me yeterday, hense the 10 credit !

The q box may well have an issue but after a month Sky should have been able to fix an issues, either they havnt got the expertise or just dont care ?

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There's no way of knowing if a month is long enough or not. I've seen software issues, in products people were paying millions for, take a year or more to get resolved. Or if it's something Sky alone can fix or they depend on Netflix engineers. Or worse, a fix in some 3rd party component in the Q software. I mean they probably care a lot less than they would if their billing system fell over but I think they care a bit.

[Chodley]

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@Nynja+Squirrel wrote:

Doesn't work for me I'm afraid. I've done all of the above, flushed my DNS etc, still nope.

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How did you flush your DNS? Do you mean on your router?