Netflix often not working on SkyQ

[Edg1888]

Thank you, fed up of trawling looking for answers then someone mentioned your response. Worked a treat. Maybe sky should pin your solution at the top of the thread they have to save time for everyone. And personally I think you should get at least 6 months for free from them @Sam9999 

[Chodley]

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@Edg1888 wrote:

Thank you, fed up of trawling looking for answers then someone mentioned your response. Worked a treat. Maybe sky should pin your solution at the top of the thread they have to save time for everyone. And personally I think you should get at least 6 months for free from them @Sam9999 

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It is marked as the Answer post in the main Netflix spinnny circle thread, posted by Chloe. (Edit: oh has this thread been merged into that one now?)

albeit Sam wasn't given the credit properly as someone else was quoted.

[G-Man99]

OK I have now tried the method of signing out of the sky box using the Netflix website in a browser as referred to in the answer and that seems to have worked so will monitor the situation. 

[Edg1888]

I'd been reading through the main thread and someone had stated that the guys response worked. I clicked his name she had tagged and it took me to his (maybe hers) post. I may have crossed threads in my search. 

[AS67]

Thw netflix app will not open its just goes round and round. 
i can watch it on my phone 

[Daniel0210]

@AS67 

In that case your post has been moved into a large thread discussing this very issue. Please see the post (number 2) currently showing as the answer. 

[Stephen+gre]

Yes getting the red circle

[Justin28]

Unable to access netflix on sky q box. Works fine on other non sky q box. When you go to netflix app you see the Netflix name then the red wheel just goes round and round

[pmd001]

The Netflix app often doesn't load and the load circle just keeps spinning. Can you please help!

[nigea99]

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@Justin28 wrote:

Unable to access netflix on sky q box. Works fine on other non sky q box. When you go to netflix app you see the Netflix name then the red wheel just goes round and round

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hi @Justin28 

 I have moved your post to the main discussion on this.

Please see the post currently marked as an answer that hopefully will help

Edit ; @pmd001  likewise

[caesarome]

@Stephen+gre 

Then give this a try:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4694387/highlight/true#...

[magictigger1]

I have tried to access Netflix app on Sky Q box and it doesnt load - just red circle spinning around.

Ive refreshed the apps - still not working.

Any ideas?

Thanks

[nigea99]

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@magictigger1 wrote:

I have tried to access Netflix app on Sky Q box and it doesnt load - just red circle spinning around.

Ive refreshed the apps - still not working.

Any ideas?

Thanks

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hi @magictigger1 

 I have moved your post to the main discussion on this.

Please see the post currently marked as an answer that hopefully will help

[MightyQuinn]

Hi @magictigger1   https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4694387#M654564

[G-Man99]

Still getting the same problem so resetting Netflix on the web does not work either. I Jane not tried resetting the sky settings but I should not have to clear and reset everything on sky to fix this. Seems like sky still cannot resolve this. May need to change supplier (after being a customer for 23 years!!).