Netflix through Sky q

[AlanOH1]

Thanks Daniel, tried that now. It seems like after reading the post there's still no permanent fix but a couple of workarounds which need to be often repeated. Have I that correct?

[Anonymous]

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@AlanOH1 wrote:

Thanks Daniel, tried that now. It seems like after reading the post there's still no permanent fix but a couple of workarounds which need to be often repeated. Have I that correct?

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The vast majority that have removed all devices from the Netflix account haven't come back since confirming it's worked for them, so hopefully you'll only need to do it the once.

[Anonymous]

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@piepowder wrote:

Its been a while since I last posted - 40 pages back.

OK some improvement

Most days can access Netflix - but not if I'm impatient 😗

OK seems to me (and have the latest software autoupdated - 207 or 270?) that is the platform.

SKY platform has ballooned with other streaming services added as apps.

I find that if I wait for SKY to fully load and then go to a TV channel for a few minutes  then a) slowly scroll down to the Apps [one notices that the highlight sedction that one is hovering over has a slight delay to before becoming highlighted that suggests delayed loading] then b) slowly approach each app individually pausing about 5 seconds on each until reaaching netflix @ #4. Then click on.

OK it doesn't always work, but does most times. Seems the slower one goes the better - which to me suggests that it is a sub-platform (Apps) that is slow to load then each App is also slow on that sub-platform.

In other words SKY has become bloated software trying to load too much too quickly. Never was a problem to me until more Apps were added - Disney, Discovery+, Paramount + etc. All require bandwith of software for access. I suspect thata 2 TB was never designed to have streaming sub-platforms. Hence the bottleneck.

I may be wrong but seemingly to me the tortoise wins once again over tha hare

cheers

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2TB is the hard drive size, not the operating main memory if that's what you're meaning

Sky Q was explicitly designed for Apps and streaming services, if not, we'd all still be using HD boxes.

I suspect the slowly selecting Apps is purely coincidental, you can always use voice control to skip all of that.

[lagavulinlad]

Re the spinning circle on Netfix . I believe I may have solved it, before selecting the Netflix app on my Q box I stand on one leg , flap my arms like a chicken while singing  Tiptoe through the tulips in a falsetto voice.

Do this till the neighbours complain then try opening Netflix. So far I have had moderate success .

[Laing1]

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@lagavulinlad wrote:

Re the spinning circle on Netfix . I believe I may have solved it, before selecting the Netflix app on my Q box I stand on one leg , flap my arms like a chicken while singing  Tiptoe through the tulips in a falsetto voice.

Do this till the neighbours complain then try opening Netflix. So far I have had moderate success .

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@lagavulinlad think you may have had 1 too many Lagavulins 🤣🤣🤣

[PETROS+PETRA]

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@Chloe-W22 wrote:

Updated 22/07

Hi everyone,

I wanted to continue my thanks for your contribution to this thread, and continuous understanding while we investigate the Red Ring issue.

Our teams have been working closely with Netflix where we have discovered a bug upon launch of the app that requires the background memory to be cleared. We know through the examples you have shared with us through our secure form workarounds such as:

1. Reset the settings, as explained here.
2. Opt out of A/B test groups, see link above.
3. Sign Out of device through Web Browse:

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@Pg666 wrote:

Sign Out of device through a Web Browser:

1. Log into Netflix via the web browser.
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Under the Security and Privacy option, click on 'Manage access and devices'.
5. Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).
6. Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.
7. Sign out of Neflix on the Q box, start it up, press left and go to the help section to sign out.
8. Reboot SkyQ box by turning off at the wall or plugging out for 1 minute.
9. Go to your SkyQ box and launch the Netflix app on your SkyQ box.

will resolve the red ring for a limited time, we ask you continue to complete these actions whilst we reach a complete resolution.

We're still interested in tracking how many of our customers are having this problem so we have kept our secure form open, if you wish to register your examples please find our form here - https://forms.office.com/e/VGr0tUpv67

Thank you again,

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@Chloe-W22   

@Pg666 

Hi  - if you miss out step 7 above it seems to work. You cannot do step 7 on the actual Sky Q box. Steps 1-6 are done on the web browser and ignore 7 and then do 8 &9 0n the SkyQ box

[Chodley]

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@Anonymous wrote:

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@piepowder wrote:

Its been a while since I last posted - 40 pages back.

OK some improvement

Most days can access Netflix - but not if I'm impatient 😗

OK seems to me (and have the latest software autoupdated - 207 or 270?) that is the platform.

SKY platform has ballooned with other streaming services added as apps.

I find that if I wait for SKY to fully load and then go to a TV channel for a few minutes  then a) slowly scroll down to the Apps [one notices that the highlight sedction that one is hovering over has a slight delay to before becoming highlighted that suggests delayed loading] then b) slowly approach each app individually pausing about 5 seconds on each until reaaching netflix @ #4. Then click on.

OK it doesn't always work, but does most times. Seems the slower one goes the better - which to me suggests that it is a sub-platform (Apps) that is slow to load then each App is also slow on that sub-platform.

In other words SKY has become bloated software trying to load too much too quickly. Never was a problem to me until more Apps were added - Disney, Discovery+, Paramount + etc. All require bandwith of software for access. I suspect thata 2 TB was never designed to have streaming sub-platforms. Hence the bottleneck.

I may be wrong but seemingly to me the tortoise wins once again over tha hare

cheers

---

2TB is the hard drive size, not the operating main memory if that's what you're meaning

Sky Q was explicitly designed for Apps and streaming services, if not, we'd all still be using HD boxes.

I suspect the slowly selecting Apps is purely coincidental, you can always use voice control to skip all of that.

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Yes

there is also a massive difference in performance between the V1, V2 and V3 boxes though. The SoC changed each time and the V3 is pretty snappy.

[Phil_Newbs]

Thanks so much this worked for me

[Chodley]

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@Phil_Newbs wrote:

Thanks so much this worked for me

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Who was that to? Forum doesn't show what you're replying to, unfortunately.

[PETROS+PETRA]

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@Phil_Newbs wrote:

Thanks so much this worked for me

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@Phil_Newbs 

Could you let us know what is what that worked for you?

[jimmackie]

My Netflix is not loading the red circle keeps going round and round it's been like that for 2 weeks 

[nigea99]

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@jimmackie wrote:

My Netflix is not loading the red circle keeps going round and round it's been like that for 2 weeks 

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As you will see you are not alone.

I have merged your post with the existing discussion.

Please see the post currently marked as an answer for steps to take which hopefully will help

[Phil_Newbs]

Hi again

Sorry for the confusion there - it was @Sam9999 post that fixed my problem

Here... https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4510468#M620067 

@PETROS+PETRA 

@Chodley

[Owlet2]

Thank you @Sam9999. I've had the red circle spinning for a couple of weeks and my partner has been beside himself. Tried turning off and rebooting to no avail.  However, I have followed your instructions (logging out of Netflix via web browser etc) and it has worked.  You have made an old man very happy - him indoors can escape the Olympics and watch Netflix instead!  I am in your debt.

[Anonymous]

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@Owlet2 wrote:

Thank you @Sam9999. I've had the red circle spinning for a couple of weeks and my partner has been beside himself. Tried turning off and rebooting to no avail.  However, I have followed your instructions (logging out of Netflix via web browser etc) and it has worked.  You have made an old man very happy - him indoors can escape the Olympics and watch Netflix instead!  I am in your debt.

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Thank you & @Phil_Newbs for coming back and confirming it still works. That's good to know.