Netflix: Red Spinning Circle on Launch

[Anonymous]

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@bigsmile01 wrote:

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@PETROS+PETRA wrote:

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@bigsmile01 wrote:

The instructions say the following:

Sign out of Neflix on the Q box, start it up, press left and go to the help section to sign out.

How do you sign out on Q. The app never loads?

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@bigsmile01 

@Collinsc 

@Daniel0210 

The instructions below work -

1. Log into Netflix via the web browser.
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Under the Security and Privacy option, click on 'Manage access and devices'.
5. Select the device name: (it may be called Sky Q ......or Sky UK Set-top box).
6. Select--> click on the "Sign out" option on the Sky Q ......or Sky UK Set-top box (do this for all Sky devices listed).
7. Reboot Sky Q box by turning off at the wall or plugging out for 1 minute (do the same for mini boxes but boot up the main box fully first before rebooting the mini boxes).
8. Go to your Sky Q box and launch the Netflix app on your Sky Q box.

You will find another solution which has 9 points not 8 as above. 

The extra point is "Sign out of Neflix on the Q box, start it up, press left and go to the help section to sign out." -- This cannot be done -ignore this step.

@Daniel0210 

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Thanks for your help. I tried it taking extra care to follow all steps exactly, and it worked perfectly. However when I went to watch a second show, the problem returned. Any ideas?

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Unusual for that to happen which is a pain, the easiest option besides using the TV's built in App (if it has one) is to try that same procedure again maybe.

Make sure that you've NOT got the App trying to open on the Q box before you remove all devices online. Give it a minute and then fully reboot the Q box.

There are other possible options that may or may not help but they're all much more time consuming such as full box resets which would remove all recordings and scheduled recordings plus your connection to the broadband and all other sign -ins, but it's not something I'd do myself.

If you can use the App from the TV I'd stick with that.

[Anonymous]

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@Chodley wrote:

Give up on it for now and use the TV app instead? There are only so many hours in the day.

Bizarrely the netflix app on my TV works much worse than the one on the Sky box (they do use different network connections and it's probably that) so I think I'm the opposite to everyone else in here

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How do you mean that the TV's App works worse out of interest?

[PETROS+PETRA]

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@bigsmile01 wrote:

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@PETROS+PETRA wrote:

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@bigsmile01 wrote:

The instructions say the following:

Sign out of Neflix on the Q box, start it up, press left and go to the help section to sign out.

How do you sign out on Q. The app never loads?

---

@bigsmile01 

@Collinsc 

@Daniel0210 

The instructions below work -

1. Log into Netflix via the web browser.
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Under the Security and Privacy option, click on 'Manage access and devices'.
5. Select the device name: (it may be called Sky Q ......or Sky UK Set-top box).
6. Select--> click on the "Sign out" option on the Sky Q ......or Sky UK Set-top box (do this for all Sky devices listed).
7. Reboot Sky Q box by turning off at the wall or plugging out for 1 minute (do the same for mini boxes but boot up the main box fully first before rebooting the mini boxes).
8. Go to your Sky Q box and launch the Netflix app on your Sky Q box.

You will find another solution which has 9 points not 8 as above. 

The extra point is "Sign out of Neflix on the Q box, start it up, press left and go to the help section to sign out." -- This cannot be done -ignore this step.

@Daniel0210 

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Thanks for your help. I tried it taking extra care to follow all steps exactly, and it worked perfectly. However when I went to watch a second show, the problem returned. Any ideas?

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@bigsmile01 

No more ideas I am afraid.

[DaveN]

Mini box displays red circle then drops out of Netflix.  All other apps work.   Have reset all devices  hub, q  box  and mini box.

[Daniel0210]

@DaveN 

I've moved your post into this lengthy thread discussing this. See post 2 currently currently showing as the answer. 

[mark+smith10]

Rebooted both. Main box is fine. Mini box the recurring red circle. 

[Daniel0210]

@mark+smith10 

See my post immediately above your post. 

[AlanOH1]

Hi there, my Netflix account has not been opening or excruciatingly slow on the rare occasion (been a while) it opens, on my Sky q for months now. Tried all the resets etc. does no good. Understand this is now a wider issue. Can you help please

[Davecat52]

Thanks, tried as advised and it now seems to be working.....fingers crossed

[Daniel0210]

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@AlanOH1 wrote:

Understand this is now a wider issue. 

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@AlanOH1 

Do you mean the red spinning circle when it's launching?

[lagavulinlad]

I have followed the fix instructions to the letter and it does work for a short time, but when you try after several hours the samr problem arises. This seems to be a very temporary fix.

[MightyQuinn]

Hi @lagavulinlad   It is not a fix, it is a work-a-round. We are still waiting for Sky/Netflix to fix it.

Answered: Re: Netflix: Red Spinning Circle on Launch - Page 122 | Sky Community

[AlanOH1]

Hi Daniel, yes, there's a spinning red circle under the Netflix logo on screen 

[piepowder]

Its been a while since I last posted - 40 pages back.

OK some improvement

Most days can access Netflix - but not if I'm impatient 😗

OK seems to me (and have the latest software autoupdated - 207 or 270?) that is the platform.

SKY platform has ballooned with other streaming services added as apps.

I find that if I wait for SKY to fully load and then go to a TV channel for a few minutes  then a) slowly scroll down to the Apps [one notices that the highlight sedction that one is hovering over has a slight delay to before becoming highlighted that suggests delayed loading] then b) slowly approach each app individually pausing about 5 seconds on each until reaaching netflix @ #4. Then click on.

OK it doesn't always work, but does most times. Seems the slower one goes the better - which to me suggests that it is a sub-platform (Apps) that is slow to load then each App is also slow on that sub-platform.

In other words SKY has become bloated software trying to load too much too quickly. Never was a problem to me until more Apps were added - Disney, Discovery+, Paramount + etc. All require bandwith of software for access. I suspect thata 2 TB was never designed to have streaming sub-platforms. Hence the bottleneck.

I may be wrong but seemingly to me the tortoise wins once again over tha hare

cheers

[Daniel0210]

@AlanOH1 

In that case I've moved your post into this lengthy thread discussing this. See post 2 currently currently showing as the answer.