Netflix

[Daniel0210]

Are you seeing a red spinning circle @Janey081 ?

[Janey081]

Yes. I have the Netflix logo and a spinning circle

[Daniel0210]

@Janey081 

I've moved your post into the large thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2) and other possible temporary fixes. 

[Anonymous]

---

@PETROS+PETRA wrote:

@Anonymous 

Forgive me - I should have replie to you.

Forgive me - I am getting confused.

1. Log into Netflix via the web browser.
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Under the Security and Privacy option, click on 'Manage access and devices'.
5. Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).
6. Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.
7. Sign out of Neflix on the Q box, start it up, press left and go to the help section to sign out.
8. Reboot SkyQ box by turning off at the wall or plugging out for 1 minute.
9. Go to your SkyQ box and launch the Netflix app on your SkyQ box.

I see there are 9 points not 8.  I have done points 8 & 9.only and that seems to give a temporary fix. I have not done 1-6 and I cannot do 7 because I cannot sign out of Netflix on my Q box. If I could do point 7 there would not be a problem.

---

Ignore point 7 then but you have to do 1 to 6 and 8 & 9

If it's easier for you, points 1 to 6 amount to the following:-

Go to your account online through a browser and sign in if necessary, from your portrait/avatar, go to 'Account', then 'Devices', then 'Access and Devices' and then sign out of all Sky devices listed.

The direct web address is:- netflix.com/manageaccountaccess which can be copy & pasted into your browser.

Don't forget to reboot the Q box last.

[PETROS+PETRA]

@Anonymous 

Thanks. I am giving this forum a break for a while - it is taking up too much of my time. I will just have to watch Netflix from my mini-box in the bedroom! That is working.

[caesarome]

@PETROS+PETRA 

Why can't you go here to do points 1-7:

www.netflix.com 

[CelBell]

I've been trying to get on to Netflix'sApp  for 3 days now on my tv through Sky and it just shows the Netflix logo and the circle going round and round and just not loading . I've tried unplugging my sky box but that didn't work . I trot on my phone and it's ok , I've tried signing out as the trouble shooting said but that also didn't work. 
please help.

[caesarome]

@CelBell 

Give this a try:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

[PETROS+PETRA]

@caesarome 

Thanks. I tried this and it worked. Is this a permanent fix or will I have to keep doing this?

[Anonymous]

---

@PETROS+PETRA wrote:

@caesarome 

Thanks. I tried this and it worked. Is this a permanent fix or will I have to keep doing this?

---

That should be permanent as the problem (I think) was an authorization token that had expired and you've now started afresh. For some reason the Q box wasn't deleting or updating the old one properly. I suspect the 270 software upgrade for Q boxes being rolled out now will have a fix to stop it happening in the future and maybe to resolve it for people affected now.

The above is all just my guess BTW.

Edit: I have seen one or perhaps two people claim this hasn't worked for them but I highly suspect user error in doing the fix.

[Lee19681]

Tried all the troubleshooters on the box and it just keeps bringing up the logo and the circle keeps going around and nothing happens. Switched the box off like the menus said to reset but that hasn't done anything. All the other apps are perfectly fine and the only seems to be Netflix.

[PETROS+PETRA]

@Anonymous 

Very many thanks.

[John+PC2]

Thanks for the uodate. Our box still frequently has this problem and I've never previously logged it, so I'll complete the form.

Is there a link that explains how to go through the fixes step by step?

Many thanks

[Mark39]

---

@Lee19681 wrote:
Tried all the troubleshooters on the box and it just keeps bringing up the logo and the circle keeps going around...

---

Which box? Sky Q? Or Sky Stream?

[Lee19681]

Sky q 1 TV. I've already unplugged it three times from the wall and tried that and Netflix just will not load but the logo is there and the circle goes around