Can sky block signal of Netflix as I pay Netflix direct and now not working.

[Daniel0210]

@annelossie 

I've moved your post into the main thread discussing this issue. 

[annelossie]

Thank you. Been reading through the comments and can't believe this has been an issue for so long especially since sky made out that they were unsure what issue was and "tried" to be very helpful while hard selling me Netflix through sky. Not happy when I said no I want to continue to pay Netflix. They're calling me back on Monday to try a persuade me to get Netflix through them but after seeing all the issues they can stick it. God help whoever calls me back as I will give them a piece of my mind. 
my partner and I are elderly/disabled and have difficulty understanding information on how to fix this ourselves 🤬

[Vivien62]

What is the estimated date for resolution ?   This has been an issue for months - which is completely unacceptable.   Sky should detail step by step what the temporary resolutions are and what the fix date is.    Very poor service from SKY.  

[caesarome]

@annelossie @Vivien62 

There is a fix that has been posted here as this is what you need to do:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

You can let Sky know about this via this form - https://forms.office.com/e/VGr0tUpv67

[alan.pres]

Thanks very much.  This has worked only I didn't have to log back on the sky Q box, it just all came on.  Thanks again

[TBrow]

@caesarome  I have done this and still have the spinning red circle 

[Daniel0210]

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@annelossie wrote:

my partner and I are elderly/disabled and have difficulty understanding information on how to fix this ourselves 

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@annelossie 
You may already be aware but it could be worth considering registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning
https://www.skyaccessibility.sky/

(Some customers may also benefit from reading this link)
https://www.sky.com/help/articles/third-party-assistance

[TBrow]

@Chloe-W22  I have tried all of these and it is not working, I have signed out on another device, however the spinning red circle continues and I cannot access Netflix to sign back in, I have reset my Q box and refreshed my Apps but to no avail. Please let me know what else I can do as I am paying for this service but not receiving it

[Anonymous]

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@TBrow wrote:

@Chloe-W22  I have tried all of these and it is not working, I have signed out on another device, however the spinning red circle continues and I cannot access Netflix to sign back in, I have reset my Q box and refreshed my Apps but to no avail. Please let me know what else I can do as I am paying for this service but not receiving it

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That sounds like you've only signed out of Netflix on another device, you need to sign back in on the device and do the following whilst your Sky box is in standby:- 

1. Log into Netflix via the web browser.
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Under the Security and Privacy option, click on 'Manage access and devices'.
5. Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).
6. Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.

Then:-

1. Reboot the SkyQ box by turning off at the wall or plugging out for 1 minute.
2. Go to your SkyQ box and launch the Netflix app on your SkyQ box.

[Anonymous]

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@annelossie wrote:

Thank you. Been reading through the comments and can't believe this has been an issue for so long especially since sky made out that they were unsure what issue was and "tried" to be very helpful while hard selling me Netflix through sky. Not happy when I said no I want to continue to pay Netflix. They're calling me back on Monday to try a persuade me to get Netflix through them but after seeing all the issues they can stick it. God help whoever calls me back as I will give them a piece of my mind. 
my partner and I are elderly/disabled and have difficulty understanding information on how to fix this ourselves 🤬

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They're probably offering you Netflix cheaper than what you're paying although there are various tiers nowadays (with ads and without for instance) so you will have to watch what it is you're getting.

If you're out of minimum term then they may be using it to try and get you to renegotiate the whole package at a lower price or to move you off a legacy package if you've been out of minimum term for a long time. Be aware that it's a 2 year minimum term now for the main packages.

[Laurss6]

Hello I've had this issue for several days now where Netflix just spins . I've tried the on off reset and also going to apps and refreshing the apps but no luck. Any other suggestions? 

[PETROS+PETRA]

Is there a time scale for a fix

[PETROS+PETRA]

The short term fixes are no solution

[Feathers]

I've updated the software, logged in and out on my netflix but its just red circle spinning. I cant find the refresh app.

also turned off at mains, turned the router off and on and find the for ages the internet connection would not hold. Other Apps working.

[alan.pres]

This solution worked for me.