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Discussion topic: Netflix has encountered an error. Code: tvq-st-102

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This message was authored by caesarome This message was authored by: caesarome

Re: Netflix: Red Spinning Circle on Launch

Posted by a Superuser, not a Sky employee. Find out more

@Paul345 @Kay1232 

Have you tried this:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

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This message was authored by william+hay This message was authored by: william+hay

Netflix.

have been unable to access Netflix on our television for over 2 weeks now. The logo comes up but underneath a red circle just keeps going round and round but never loads. Can u help with this issue?

This message was authored by Stevezzzzzzzzzzzz This message was authored by: Stevezzzzzzzzzzzz

Netflix not working for days, just spinning wheels. Done all hhe sky nonsense and still no joy, work

Netflix not working for days, just spinning wheels. Done all the sky nonsense and still no joy, works on my phone though??

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Netflix not working for days, just spinning wheels. Done all hhe sky nonsense and still no joy,

Posted by a Superuser, not a Sky employee. Find out more

@Stevezzzzzzzzzzzz 

I've merged your post into a long thread on this subject. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Anonymous This message was authored by: Anonymous

Re: Netflix not working for days, just spinning wheels. Done all hhe sky nonsense and still no joy,


@Stevezzzzzzzzzzzz wrote:

Netflix not working for days, just spinning wheels. Done all the sky nonsense and still no joy, works on my phone though??

 


Sign Out of device through a Web Browser:

 

  1. Log into Netflix via the web browser.
  2. Highlight your profile picture (Top right corner).
  3. Click on Account.
  4. Under the Security and Privacy option, click on 'Manage access and devices'.
  5. Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).
  6. Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.
  7. Sign out of Neflix on the Q box, start it up, press left and go to the help section to sign out.
  8. Reboot SkyQ box by turning off at the wall or plugging out for 1 minute.
  9. Go to your SkyQ box and launch the Netflix app on your SkyQ box.
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Netflix.

Posted by a Superuser, not a Sky employee. Find out more

FYI, you have posted this in the wrong part of the forum. This section of the forum is for issues with Sky email accounts and Sky owned and operated apps.

 

 

Which Sky TV service do you have?

 

 



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

This message was authored by X4ssp This message was authored by: X4ssp

Netflix red spinning circle

So for about a week now I cannot watch Netflix in my main sky a box and tv

i have tried to rebook the says box and my router etc

ive read all the posts

nothing works

im paying a premium payment for absolutely nothing

does anyone have any advice

 

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Netflix red spinning circle

Posted by a Superuser, not a Sky employee. Find out more

@X4ssp 

If you've read all the posts then you'll have seen this long thread on the subject which your post has been moved into. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Olivia93 This message was authored by: Olivia93

Netflix not working for ages

My netflix app hasn't been loading for ages, we have updated the software and tried all the tips on here but nothing is working any help please
This message was authored by caesarome This message was authored by: caesarome

Re: Netflix not working for ages

Posted by a Superuser, not a Sky employee. Find out more

@Olivia93 

Is this on Sky Q ?

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This message was authored by Karen156 This message was authored by: Karen156

We are unable to access Netflix

When we try to connect to Netflix the red circle just goes round and round. It has been like this for over a week. We have tried turning off the Sky q box and on again but Netflix still won't load. 

This message was authored by Nischa1984 This message was authored by: Nischa1984

Re: Netflix not working for ages

My Netflix isn't working on my Sky box either but working in my phone, so much be an issue with sky.
This message was authored by Mark39 This message was authored by: Mark39

Re: Netflix not working for ages

Posted by a Superuser, not a Sky employee. Find out more

@caesarome wrote:

@Olivia93 

Is this on Sky Q ?


@Nischa1984 ??

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: We are unable to access Netflix

Posted by a Superuser, not a Sky employee. Find out more

@Karen156 

I've merged your post into a long thread on this subject. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Olivia93 This message was authored by: Olivia93

Re: Netflix not working for ages

Yes it is and we've refreshed the apps now still no luck

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