Netflix: Red Spinning Circle on Launch

[VW1947]

I have the same problem.  Even though it is a known problem, Sky sent out 2 engineers.  They were the ones who told me it was a known problem.  Will have to wait for a software update.  No idea how long that will take.

[josejdennis]

Yeah they told me to update to latest software, I'm on 26 and latest is 27. However every time I do the update and it reboots etc, it still shows as 26.

[Anonymous]

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@josejdennis wrote:

Yeah they told me to update to latest software, I'm on 26 and latest is 27. However every time I do the update and it reboots etc, it still shows as 26.

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You can't force it, just be patient and it'll update overnight at some point. That said there's a few people who seem to have lost all of the apps and I'm still wondering if it's due to their boxes updating.

[AndyScaife]

Yes I have the red circle!

[Daniel0210]

@AndyScaife 

I've merged your post into a thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2). 

[Maisye95]

The Netflix App just has a spinning circle when entering, I have tried the 0,0,1 refres of Apps and doesn't seem to have made a difference. Other apps work fine in sky box and Netflix works fine on my phone etc so any ideas appreciated! 

[Laing1]

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@Maisye95 wrote:

The Netflix App just has a spinning circle when entering, I have tried the 0,0,1 refres of Apps and doesn't seem to have made a difference. Other apps work fine in sky box and Netflix works fine on my phone etc so any ideas appreciated! 

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@Maisye95 have read of post 2 on page 1 of this thread

[Bobness]

The answer (for me at least) which is still working for me on two boxes (main and mini) is to be found in my post 1501 and again below.

I had one person say there were going to try it but they have not given feedback. I've not even had a single thumbs up.

001 apps refresh alone will not fix this issue!

For my method which is derived from Sky phone help, resets the settings. You will therefore have to pair the remote again, setup apps usernames and passwords again and possibly set up channel favourites which I don't use. So make a note of all those items, you'll need them.

1. Perform Settings 001 <select> Reset Settings (first option) (to fix the issue)

  Couple of minutes to complete.

2. Perform Settings 001 <select> Apps > Refresh Apps. (to get the apps back)

   Wait 11 minutes or so for this to complete.

3. Put box into standby and disconnect from mains. Leave it off for 10 seconds.

    Power up the box again.

4. Pair up the remote.

5. Reconfigure username/ passwords in Apps

6. I'm told you may need to add channel favorites again (I don't use them.)

That's it. Did this a few days ago on both my boxes after weeks of problems. Been Okay since.

Bob.

[Orange-65]

Netflix will not load up on my Sky Q box.

I've tried restarting etc many tims, no joy.

Howcan I get help from Sky when the only menas available to me is their stupid chat bot which runs out of choices!

[Daniel0210]

@Orange-65 

Are you seeing a red spinning circle? 

[Orange-65]

Yes, red circle and it goes no further...

[MightyQuinn]

Hi @Orange-65   Answered: Netflix: Red Spinning Circle on Launch | Sky Community

[Daniel0210]

@Orange-65 

I've merged your post into the large thread discussing this issue that some customers are experiencing. 

[Rowe008]

I'm having issues with Netflix loading through my main Sky Q box.

If I reboot the box & try Netflix again it loads. However I'm having to do this daily & it's becoming annoying & frustrating.

What's causing it? Does the box need swapping out?

Thanks

[Daniel0210]

@Rowe008 

Are you seeing a red spinning circle?