Netflix Won't Load / Spinning Circle

[Eddy99]

@Chodley  - I have been following this thread daily for a few months now i thought i had carefuly wrote my post - please trust me when i say i have tried everything multiple times - thanks.

I have nothing in my Netflix managed devices - i even did a log out of all devices as soon as the new suggestion came in, refreshed, checked and checked again and again over the course of a week, the only thing showing is my other devices that i have since logged back in on after doing a full log out of everything

[Chodley]

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@Eddy99 wrote:

@Chodley  - I have been following this thread daily for a few months now i thought i had carefuly wrote my post - please trust me when i say i have tried everything multiple times - thanks.

I have nothing in my Netflix managed devices - i even did a log out of all devices as soon as the new suggestion came in, refreshed, checked and checked again and again over the course of a week, the only thing showing is my other devices that i have since logged back in on after doing a full log out of everything

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Yeah I re-read your post and saw that and edited it in. Apologies.

Has to be multiple different issues with the same symptoms.

[wales-away]

Thanks , it worked. 

[Adam7666]

Is this sorted yet? 

I was messing around and I found a fix. Log onto Netflix on a Web browser, go to your account and log out of Sky Q box! 

This didn't actually log ne out of the sky box but after a few crashes it now opens immediately! 

[Chodley]

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@Adam7666 wrote:

Is this sorted yet? 

I was messing around and I found a fix. Log onto Netflix on a Web browser, go to your account and log out of Sky Q box! 

This didn't actually log ne out of the sky box but after a few crashes it now opens immediately! 

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Yeah a few people have found this works over the last week but unfortunately not everyone.

[Dean0-2309]

Hi,

I have now started to see this issue - when accessing Netflix as an Application through SKY.

Access through the Smart TV works fine.

Refreshing all Apps through the Installer menu made no difference.

Thanks

[Ange27007]

I've. Given up! I'm moving in a couple of weeks I'll get them to sort it then hopefully! If not I'll cancel 

[JosephcN]

Tried all the reboots and Sam88's solution, which initially worked fIr the past two weeks or so, now it's gone again. 

This must be a software issue with the Skybox and Netflix. It is very frustrating. 

And is not what any of us are paying for. 

[Chodley]

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@JosephcN wrote:

Tried all the reboots and Sam88's solution, which initially worked fIr the past two weeks or so, now it's gone again. 

This must be a software issue with the Skybox and Netflix. It is very frustrating. 

And is not what any of us are paying for. 

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Yeah I don't think anyone is doubting it's a problem with the app on the Q box.

Tried the "sign out" solution again?

[Mike11970]

Has anyone tried checking the physical TV internet connection? Is the TV connected to the internet? I'm not talking about the skybox.

I was having this issue for months on and off, rebooting, resetting apps etc and then realised my TV was not connected to wifi.

when I connected my TV to wifi problem was solved

[Chodley]

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@Mike11970 wrote:

Has anyone tried checking the physical TV internet connection? Is the TV connected to the internet? I'm not talking about the skybox.

I was having this issue for months on and off, rebooting, resetting apps etc and then realised my TV was not connected to wifi.

when I connected my TV to wifi problem was solved

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Hmm. Don't see how that could be relevant to be honest but I've been surprised by seemingly unrelated tech issues before and good to hear yours is working.

[Mike11970]

I thought so as well.

but then I do have the Netflix app also on my physical tv that I now don't use and thought that as the tv didn't have wifi connected, maybe sometimes the sky Netflix app was sometimes using the tv app settings

not sure but I can honestly say I have not had an issue with Netflix in months after connecting the tv to wifi 

[missy1994]

Hi Really like to know when this netlix issue will be fixed its at a point where it is really annoying. now. Nobody should have to keep having to reset and take cables out and reboot so many times.

[BaileyGB]

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@missy1994 wrote:

Hi Really like to know when this netlix issue will be fixed its at a point where it is really annoying. now. Nobody should have to keep having to reset and take cables out and reboot so many times.

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Have you tried logging out and then back into your Netflix account. Do this though the Netrlix website.

[Chodley]

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@missy1994 wrote:

Hi Really like to know when this netlix issue will be fixed its at a point where it is really annoying. now. Nobody should have to keep having to reset and take cables out and reboot so many times.

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As BaileyGB says, have you tried the suggestion that's now marked as an Answer on this thread?

https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2952035