Netflix often not working on SkyQ

[Chodley]

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@Collinsc wrote:

So, one of the tips i was given was to "Refresh apps"...

On Friday evening i checked if Netflix was working, and it was, so no need to refresh.

Then on Saturday AM i checked and it wasn't, so i refreshed it, and then come the afternoon it STILL wasn't working....

So it is all very well saying to refresh it and "it can take 24 hours", but if it is working one day and then not the next, when am i supposed to refresh it if it is already working! 

Ultimately we need to be compensated for the cost we are paying AND for the inconvenience (We wouldnt have this problem if we were using Netflix externally to Sky).

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Yes you would if you tried to run it on the Sky box.

As it is, you get a cheaper service that still works on the other devices.

[Ange27007]

Had no problem with it in three years that I've had it through sky and the sky Q box it's only this last month it's been like it 

[Mrteeuk]

Yep, always been fine. Hopefully Sky will look in to it. 

[Sam9999]

Been having this issue for the last couple of weeks. I have to unplug and rebooy the Qbox everytime I need to watch Netflix, otherwise it just  hangs with the netflix logo forever and does not launch the app. This is quite annoying and hope Sky fixes the issue. 

[cjchris]

Chodley,

I'm not trying to support either side on this, only passing on the imfotmation that I have either receieved or talked about with various customer employies from both companies. The latest being Sky addmitting they are working on this problem and have been for some time and Netflix saying that it is a Sky problem, take from that as you will.

If people want to disagree they are certainly entilitled, however since I did my 'thing' netfilx has come on every time within 10 sec. I am trying to be positive in passing on thats is all.

I would not say to anyone that this is a solution as it may well go back to its old ways, just letting people know what I have done as of this point in time.

[Ange27007]

Same thing I'm getting just constant red circle going round and round. I'm ringing them again tomorrow. 4-5 weeks of it is not good enough 

[Chris9593]

Why does this keep happening? 

Happens too often and your advice didn't work either 

[Chodley]

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@cjchris wrote:

Chodley,

I'm not trying to support either side on this, only passing on the imfotmation that I have either receieved or talked about with various customer employies from both companies. The latest being Sky addmitting they are working on this problem and have been for some time and Netflix saying that it is a Sky problem, take from that as you will.

If people want to disagree they are certainly entilitled, however since I did my 'thing' netfilx has come on every time within 10 sec. I am trying to be positive in passing on thats is all.

I would not say to anyone that this is a solution as it may well go back to its old ways, just letting people know what I have done as of this point in time.

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Yeah passing on something that has worked can only be a good thing.

And it's almost certainly a sky problem, the netflix bod was right about that. But what they meant by "sky server" I have no idea and I suspect they don't either. Netflix have some absolutely brilliant engineers and I once watched a pres at work from the guy who architected their service, it's very impressive and was leading edge at the time. But clearly not everyone in a big company like that is going to be a genius. The good thing is they do at least pick the phone up and try to help. 

[Chodley]

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@Chris9593 wrote:

Why does this keep happening? 

Happens too often and your advice didn't work either 

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Whose advice? Can't tell who you replied to.

[Chris9593]

They post from Sky 

[Chodley]

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@Chris9593 wrote:

The post from Sky 

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Kirsty's one that's marked as an Answer?

[Manestream]

Point them to this topic about it too. If anything to prove thaqt its a problem on their end and that they wont fob you off as being the only one with the issue.

Theres no point resetting everything as it may/manot work after you done it all, its just as easy to constantly keep relaunching the netflix app, if it fails close jump to another app or wait a minute then try launching netflix again. (note this can go on for an hour or so) and you may still be unlucky to get in. its something on their end.

[Chodley]

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@Manestream wrote:

Point them to this topic about it too. If anything to prove thaqt its a problem on their end and that they wont fob you off as being the only one with the issue.

Theres no point resetting everything as it may/manot work after you done it all, its just as easy to constantly keep relaunching the netflix app, if it fails close jump to another app or wait a minute then try launching netflix again. (note this can go on for an hour or so) and you may still be unlucky to get in. its something on their end.

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There is a much longer topic on this, with Sky's involvement. Which I mentioned on the first page of this one and is on the first page of the forum. But just to make it really easy, here it is.

There is no point phoning them and there is no point persevering with trying to make it work like that when it's much easier to just launch it on the TV instead. And that app is, as I and others have said several times, better anyway!

[Collinsc]

I admit, i didn't know we get it cheaper via Sky! Godo to know

My point is that there are tuimes where "refreshing" will not work in time for when we want to use it.

and as i say, ultimately we should be complensated for this.

[Chodley]

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@Collinsc wrote:

I admit, i didn't know we get it cheaper via Sky! Godo to know

My point is that there are tuimes where "refreshing" will not work in time for when we want to use it.

and as i say, ultimately we should be complensated for this.

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Well a bloke in the other thread got a tenner. If you think your time waiting around on the phone is worth only the chance of only a tenner, fill your boots.

Why would you spend your time getting frustrated refreshing the app when we all know it doesn't work properly? (It does for me but that's beside the point, I still rarely use it because the TV version is just better)