Netflix app crashing/won't load

[Superbad]

Netflix via apps on sky loads for me VERY occasionally. It always loads fine on the smart tv.

[Sleekitwan]

In reply to this problem of Netflix app on Sky Q box, appearing to simply spin the red buffer circle, and not load up, I have found this, based on other entries here, helping me:

1 - turning off the 'test participation' setting by logging into Netflix on a browser and going to 'account' and so on, did not make any difference.  Netflix as before, does not load.

2 - This worked - load BBC's iplayer app, actually hit on your ID that logs into it, making it load and I speculate, unload AND TIDY UP, DO PROPER APP HOUSEKEEPING PRIOR TO EXITING !  

I have some experience in IT and a lot with using Apple apps.  The sort of issue like Netflix not loading, is like when you;ve used a 'dodgy' shoddy-programmed gaming app, and find weird spurious problems afterward, trying to run 'good' well-behaved apps.

If my theory about there being a shoddily-written app that causes the Netflix issues, is correct, then all of us with issues, will have used some other app on their Q box, that's not half so well-created as BBC iplayer.

Now, to that end, there are two apps I used recently that previously I had not been using much:

- Prime video app

- ITV X app

But Prime, most of all, and certainly several times leading up to this fault.  I would suggest, Prime re-write the part of their app that does housekeeping as it exits, it's 'dirty' I suspect.

That's my tuppence.  Take care all, do what works.  I'm afraid many helpdesks suggest users do some long-winded round-the-houses task, because while it may not fix the issue, it keeps the user busy, puts the onus on them, and if the user can;t be bothered because they don't believe it will be the fix, then the helpdesk will be able to sit back and say user apathy.  BT are the happiest doing this, I've found, so I'm not particularly getting at Sky.

That's my suggestion then, as to the temporary fix, and pointing to the culprit and cure.  Good luck.

[Anonymous]

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@Sleekitwan wrote:

In reply to this problem of Netflix app on Sky Q box, appearing to simply spin the red buffer circle, and not load up, I have found this, based on other entries here, helping me:

1 - turning off the 'test participation' setting by logging into Netflix on a browser and going to 'account' and so on, did not make any difference.  Netflix as before, does not load.

2 - This worked - load BBC's iplayer app, actually hit on your ID that logs into it, making it load and I speculate, unload AND TIDY UP, DO PROPER APP HOUSEKEEPING PRIOR TO EXITING !  

I have some experience in IT and a lot with using Apple apps.  The sort of issue like Netflix not loading, is like when you;ve used a 'dodgy' shoddy-programmed gaming app, and find weird spurious problems afterward, trying to run 'good' well-behaved apps.

If my theory about there being a shoddily-written app that causes the Netflix issues, is correct, then all of us with issues, will have used some other app on their Q box, that's not half so well-created as BBC iplayer.

Now, to that end, there are two apps I used recently that previously I had not been using much:

- Prime video app

- ITV X app

But Prime, most of all, and certainly several times leading up to this fault.  I would suggest, Prime re-write the part of their app that does housekeeping as it exits, it's 'dirty' I suspect.

That's my tuppence.  Take care all, do what works.  I'm afraid many helpdesks suggest users do some long-winded round-the-houses task, because while it may not fix the issue, it keeps the user busy, puts the onus on them, and if the user can;t be bothered because they don't believe it will be the fix, then the helpdesk will be able to sit back and say user apathy.  BT are the happiest doing this, I've found, so I'm not particularly getting at Sky.

That's my suggestion then, as to the temporary fix, and pointing to the culprit and cure.  Good luck.

---

I can well believe the ITV X app causing issues as I used to work for them years ago and the old ITV Hub was atrocious and always caused headaches for us.

[Chodley]

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@JosephcN wrote:

@Dave6516 

I have somehow managed to get it back by sequentially turning off the TV, then Skybox then broadband router, and turning each back on in reverse order.

Had to do this twice. But has been working fine since then.

I don't think it's the fibre per say, something to do with one piece of software not talking to the other. So a reset seems to have solved that somehow 🤷

---

"per se"

It's Latin 😉

[Chodley]

---

@Sleekitwan wrote:

In reply to this problem of Netflix app on Sky Q box, appearing to simply spin the red buffer circle, and not load up, I have found this, based on other entries here, helping me:

1 - turning off the 'test participation' setting by logging into Netflix on a browser and going to 'account' and so on, did not make any difference.  Netflix as before, does not load.

2 - This worked - load BBC's iplayer app, actually hit on your ID that logs into it, making it load and I speculate, unload AND TIDY UP, DO PROPER APP HOUSEKEEPING PRIOR TO EXITING !  

I have some experience in IT and a lot with using Apple apps.  The sort of issue like Netflix not loading, is like when you;ve used a 'dodgy' shoddy-programmed gaming app, and find weird spurious problems afterward, trying to run 'good' well-behaved apps.

If my theory about there being a shoddily-written app that causes the Netflix issues, is correct, then all of us with issues, will have used some other app on their Q box, that's not half so well-created as BBC iplayer.

Now, to that end, there are two apps I used recently that previously I had not been using much:

- Prime video app

- ITV X app

But Prime, most of all, and certainly several times leading up to this fault.  I would suggest, Prime re-write the part of their app that does housekeeping as it exits, it's 'dirty' I suspect.

That's my tuppence.  Take care all, do what works.  I'm afraid many helpdesks suggest users do some long-winded round-the-houses task, because while it may not fix the issue, it keeps the user busy, puts the onus on them, and if the user can;t be bothered because they don't believe it will be the fix, then the helpdesk will be able to sit back and say user apathy.  BT are the happiest doing this, I've found, so I'm not particularly getting at Sky.

That's my suggestion then, as to the temporary fix, and pointing to the culprit and cure.  Good luck.

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Since all iOS apps are completely sandboxed, and I believe the OS cleans up after them (which may not be the same on linux which the Q is running on and could quite happily create memory leaks) I'd be interested which ones you've seen impact others on there? Edit: looks like it is still possible to code badly enough on iOS.

[MarkJ22]

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@Chodley wrote:

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@JosephcN wrote:

@Dave6516 

I have somehow managed to get it back by sequentially turning off the TV, then Skybox then broadband router, and turning each back on in reverse order.

Had to do this twice. But has been working fine since then.

I don't think it's the fibre per say, something to do with one piece of software not talking to the other. So a reset seems to have solved that somehow 🤷

---

"per se"

It's Latin 😉

---

Sorry but its just not on to Korrect Peepuls grammer and spulling on a fourumm unless the forum is about english grammar!!!

We really do not need the grammar police thank you

[Chodley]

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@MarkJ22 wrote:

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@Chodley wrote:

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@JosephcN wrote:

@Dave6516 

I have somehow managed to get it back by sequentially turning off the TV, then Skybox then broadband router, and turning each back on in reverse order.

Had to do this twice. But has been working fine since then.

I don't think it's the fibre per say, something to do with one piece of software not talking to the other. So a reset seems to have solved that somehow 🤷

---

"per se"

It's Latin 😉

---

Sorry but its just not on to Korrect Peepuls grammer and spulling on a fourumm unless the forum is about english grammar!!!

We really do not need the grammar police thank you

---

It's not grammar, it's spelling. A friendly pointer to tell someone something they might never have seen written down (and per say is a very common mistake and probably because it makes a sort of weird sense in English) is not policing.

[MarkJ22]

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@Chodley wrote:

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@MarkJ22 wrote:

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@Chodley wrote:

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@JosephcN wrote:

@Dave6516 

I have somehow managed to get it back by sequentially turning off the TV, then Skybox then broadband router, and turning each back on in reverse order.

Had to do this twice. But has been working fine since then.

I don't think it's the fibre per say, something to do with one piece of software not talking to the other. So a reset seems to have solved that somehow 🤷

---

"per se"

It's Latin 😉

---

Sorry but its just not on to Korrect Peepuls grammer and spulling on a fourumm unless the forum is about english grammar!!!

We really do not need the grammar police thank you

---

It's not grammar, it's spelling. A friendly pointer to tell someone something they might never have seen written down (and per say is a very common mistake and probably because it makes a sort of weird sense in English) is not policing.

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It is policing and its completely unecessary!!

And it's not spelling its simply not knowing how the expression is spelt.

Im sorry but you said in a previous post that you dont "play to the gallery"!! This is exactly what youve done here. Im pretty sure everyone knew what was meant with "per say". So if it bothers you or you have a need to tell the person why not do it in a private message.

Are you now going to start messaging every time someone makes a typo. If you do youll be here all day. I think my spelling is good but my typing not so much!!

[Chodley]

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@MarkJ22 wrote:

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@Chodley wrote:

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@MarkJ22 wrote:

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@Chodley wrote:

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@JosephcN wrote:

@Dave6516 

I have somehow managed to get it back by sequentially turning off the TV, then Skybox then broadband router, and turning each back on in reverse order.

Had to do this twice. But has been working fine since then.

I don't think it's the fibre per say, something to do with one piece of software not talking to the other. So a reset seems to have solved that somehow 🤷

---

"per se"

It's Latin 😉

---

Sorry but its just not on to Korrect Peepuls grammer and spulling on a fourumm unless the forum is about english grammar!!!

We really do not need the grammar police thank you

---

It's not grammar, it's spelling. A friendly pointer to tell someone something they might never have seen written down (and per say is a very common mistake and probably because it makes a sort of weird sense in English) is not policing.

---

It is policing and its completely unecessary!!

And it's not spelling its simply not knowing how the expression is spelt.

Im sorry but you said in a previous post that you dont "play to the gallery"!! This is exactly what youve done here. Im pretty sure everyone knew what was meant with "per say". So if it bothers you or you have a need to tell the person why not do it in a private message.

Are you now going to start messaging every time someone makes a typo. If you do youll be here all day. I think my spelling is good but my typing not so much!!

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Your spelling/typing is perfect. Private message is a good idea. Didn't mean to embarrass anyone.

[Anonymous]

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@MarkJ22 wrote:

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@Chodley wrote:

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@MarkJ22 wrote:

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@Chodley wrote:

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@JosephcN wrote:

@Dave6516 

I have somehow managed to get it back by sequentially turning off the TV, then Skybox then broadband router, and turning each back on in reverse order.

Had to do this twice. But has been working fine since then.

I don't think it's the fibre per say, something to do with one piece of software not talking to the other. So a reset seems to have solved that somehow 🤷

---

"per se"

It's Latin 😉

---

Sorry but its just not on to Korrect Peepuls grammer and spulling on a fourumm unless the forum is about english grammar!!!

We really do not need the grammar police thank you

---

It's not grammar, it's spelling. A friendly pointer to tell someone something they might never have seen written down (and per say is a very common mistake and probably because it makes a sort of weird sense in English) is not policing.

---

It is policing and its completely unecessary!!

And it's not spelling its simply not knowing how the expression is spelt.

Im sorry but you said in a previous post that you dont "play to the gallery"!! This is exactly what youve done here. Im pretty sure everyone knew what was meant with "per say". So if it bothers you or you have a need to tell the person why not do it in a private message.

Are you now going to start messaging every time someone makes a typo. If you do youll be here all day. I think my spelling is good but my typing not so much!!

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Unnecessary is spelt with two n's.

Also, your apostrophe key appears to be not working 😉

[Gazz29]

Try deleting your recordings in skyq 

[Gazz29]

Try deleting your recordings on skyq it seems if your HDD in skyq is getting full netflix won't load 

[Chodley]

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@Gazz29 wrote:

Try deleting your recordings on skyq it seems if your HDD in skyq is getting full netflix won't load 

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I can't believe everyone in this thread has a full hard drive. How full are you talking?

[Anonymous]

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@Gazz29 wrote:

Try deleting your recordings on skyq it seems if your HDD in skyq is getting full netflix won't load 

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I'm sorry but that's nonsense.

Our HD is currently 28% and it's probably always around that level give or take 10% due to the way the wife uses the box.

It didn't stop us having the same issue for a long while.

It may be interesting to see what happens if someone who has the problem does a full Q box reset which removes everything including recordings and schedulled recordings however.

[Gazz29]

Hi Colin my mum has had this problem with netflix buffering and not loading for months done the refresh and the reset but to no avail works for a time then back to square one. However afew days ago sky tech team suggested the delete the recorded the programs rebooted the skyq box and bingo it's worked no problems at all with it so I passed the info on here worth a try I suppose don't ask me how it's worked no idea but it has upto now anyway .