Netflix Won't Load / Spinning Circle

[Malcolm40]

Spinning circle ⭕️ 

0634589946 6

SKUSKYHQW=00000000000000001000000001319385

problem started today. Thanks for your help 🙏 

[paul698]

Dear all,

I too am having the same issue, Netflix has been working fine, today, all I had was the red spinning circle! 

I switched everything off, disconnected everything, for a while, sky would not recognise my router but fine now.

Still have the red spinning circle, I tried the settings, 0,0,1, but nothing came up, no secret menu! 

How do I access so that I can at least try the app refresh! 

Thanks all.

[caesarome]

@paul698 

Have you tried this that is marked as the answer in this topic:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4694387/highlight/true#...

[paul698]

Thank you, yes, tried that, nothing worked 😞

[Chodley]

---

@paul698 wrote:

Thank you, yes, tried that, nothing worked 😞

---

What did you try, just to be sure?

[Chodley]

---

@paul698 wrote:

Dear all,

I too am having the same issue, Netflix has been working fine, today, all I had was the red spinning circle! 

I switched everything off, disconnected everything, for a while, sky would not recognise my router but fine now.

Still have the red spinning circle, I tried the settings, 0,0,1, but nothing came up, no secret menu! 

How do I access so that I can at least try the app refresh! 

Thanks all.

---

Don't choose settings. Hover on it and do 001Select

[paul698]

Thanks so much, all sorted now, I was pressing 001 but not select! Tried the app refresh and Netflix started, not straight away but it did start and all is good.

Thanks again 👍🏻

[Stiffi]

Followed the instructions and it worked for that one occasion but next day spinning red circle is back on mini box.

When is Sky going to rectify this or compensate for lack of access?

[Gaynor8]

Netflix hasnt been working for several days now, is there an issue

[Annie+UK]

Netflix is NOT Sky Go

I have moved your thread to a more appropriate forum

[Peter6911]

When signing into Netflix app it does not load, the red circle just keeps spinning, the only way I can get it to load is by powering down both tv and sky q box then powering back up again

[caesarome]

@Gaynor8 

Do you have a Sky Q box and are you seeing a spinning circle ?

[Daniel0210]

@Peter6911 

I've moved your post into a large thread discussing this very issue. Please also see the post (number 2) currently showing as the answer. 

[Daisy07]

We have been suffering this issue for months where we have days when it won't work suffice today I'm fed up and so decided to investigate and came across this thread.

will try this in the morning 

[Farhad001]

My Netflix is not working why is that