Netflix: Red Spinning Circle on Launch

[Mikanda1]

Is there any expected time for the issue being solved permanently? 

[Chodley]

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@Mikanda1 wrote:

Is there any expected time for the issue being solved permanently? 

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I'd expect an updated post, marked as the answer, from Sky when there is

[Anonymous]

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@Mikanda1 wrote:

Is there any expected time for the issue being solved permanently? 

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Removing all devices online and then fully rebooting the Q box usually is a permanent fix.

[Chodley]

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@Anonymous wrote:

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@Mikanda1 wrote:

Is there any expected time for the issue being solved permanently? 

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Removing all devices online and then fully rebooting the Q box usually is a permanent fix.

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I can imagine that whatever set of circumstances causes the issue can re-occur though.

[Anonymous]

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@Chodley wrote:

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@Anonymous wrote:

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@Mikanda1 wrote:

Is there any expected time for the issue being solved permanently? 

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Removing all devices online and then fully rebooting the Q box usually is a permanent fix.

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I can imagine that whatever set of circumstances causes the issue can re-occur though.

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Maybe, although if it is because of an expired authentication token (most likely?) then it should take a long time to come back up and hopefully has been resolved by the software update for the future.

Maybe 🙂

[Migsy1]

Cannot access Netflix 

[Laing1]

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@Migsy1 wrote:

Cannot access Netflix 

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@Migsy1 are you seeing a spinning red circle ?

[Migsy1]

Yes, it just keeps spinning round and round

[oldfella]

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@Migsy1 wrote:

Yes, it just keeps spinning round and round

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Hi @Migsy1 

Are you seeing the rotating red circle?

If you are see the following thread.

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4428388#M602362

[oldfella]

Are you seeing the rotating red circle?

If you are see the following thread.

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4428388#M602362

[Emily2024x]

When I load Netflix up it just goes round in circles and loads and loads for hours and doesn't do anything, can you help?

[caesarome]

@Emily2024x 

Have you tried this:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4510468#M620067

[DeathBcomesHer9]

For over a week netflix not loading!!! Have updated software version multiple times ! And the usual reset box at wall! But it works on phone and tv LG just not from sky Q app

[Ernie73]

One mini box does not load Netflix. This has been ongoing for some time. Just spinning cicle on Netflix logo screen. How do I fix this?

[Daniel0210]

@Ernie73 

I've moved your post into this lengthy thread discussing this. For starters see post 2 currently showing as the answer. 

[Quest2024]

I'm unable to load Netflix on my sky q box, but it loads on the sky mini box and tablets. I signed out of one of the tablets, but it's still not loading. It's stuck on Netflix logo and loading sign.