Netflix: Red Spinning Circle on Launch

[best+of+the+best]

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@Chooewho wrote:

I take it we won't be charged for Netflix while you 'work to resolve this issue'?

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Your Netflix subscription allows you to watch it on any device not just the Sky Q box.

So unless your only device is the Sky Q box you will still be charged I'm afraid  😂

[PETROS+PETRA]

& Originally there were 9 points posted as a solution - see below:-

Sign Out of device through a Web Browser:

1. Log into Netflix via the web browser.
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Under the Security and Privacy option, click on 'Manage access and devices'.
5. Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).
6. Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.
7. Sign out of Neflix on the Q box, start it up, press left and go to the help section to sign out.
8. Reboot SkyQ box by turning off at the wall or plugging out for 1 minute.
9. Go to your SkyQ box and launch the Netflix app on your SkyQ box.

Clearly you cannot do number 7 because you cannot loadup Netflix on your Q box - Ignore this step and go to 8 & 9.

1-6 is done on your account online.Ignore 7 and do 8&9 on youe SkyQ box

[Kel46]

My Netflix through Sky has been spinning through Sky since Sunday, I've switched it off from the mains, I've completed the newest download and I still can't access it through Sky, I can through my Firestick and on my phone it's just through Sky it's doing that annoying red circle spinning, any suggestions?

[lagavulinlad]

I have been unable to access Netflix on my Q box for several weeks. I have to watch it on my smart TV. When talking to tech help they say upgrade software, but this only works until you turn box off, then problem is back. Sky must be aware of this problem as there are many posts on line concerning it, so why arent they fixing it. Get your act together Sky, this is not acceptable.

[DJH171]

I'm having the same issue with Netflix via Sky. Works fine with same account on all other devices.

[caesarome]

@Kel46 @DJH171 

This is what you need to do to get it working:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

[PETROS+PETRA]

@Pg666 

@caesarome 

@Kel46 

@lagavulinlad 

See post from PETROS+PETRA made on 26th JULY 8.52.

Leave out the step indicated

[Isla77]

When I attempt to open Netflix on the TV it just keeps spinning. It works fine on mobile phones but also won't connect to TV when sharing from mobile phone.

[Daniel0210]

@Isla77 

I've merged your post into the large thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2) and other possible temporary fixes.

[Schnaumummy]

Thank you followed what to do n now working 💪🏽 

[Bev60]

Hi

I have contact customer care service.  Which we went though a lot of checks and also upgrade on Internet speed.  Everything on myside is fine.

I am still got the red spinning wheel on Netflix. 

I have been out for a week now or more with out Netflix. 

This is the second time I have had problems with Netflix. 

Ist time engineer had put in new fibre which stop my phone and Internet, no access to program. 

I hope you sort out as soon as possible 

Many thanks 

[Anonymous]

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@Bev60 wrote:

Hi

I have contact customer care service.  Which we went though a lot of checks and also upgrade on Internet speed.  Everything on myside is fine.

I am still got the red spinning wheel on Netflix. 

I have been out for a week now or more with out Netflix. 

This is the second time I have had problems with Netflix. 

Ist time engineer had put in new fibre which stop my phone and Internet, no access to program. 

I hope you sort out as soon as possible 

Many thanks 

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1. Log into Netflix via the web browser.
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Under the Security and Privacy option, click on 'Manage access and devices'.
5. Select the device name: (it may be called Sky Q ......or Sky UK Set-top box).
6. Select--> click on the "Sign out" option on the Sky Q ......or Sky UK Set-top box (do this for all Sky devices listed).
7. Reboot Sky Q box by turning off at the wall or plugging out for 1 minute (do the same for mini boxes but boot up the main box fully first before rebooting the mini boxes).
8. Go to your Sky Q box and launch the Netflix app on your Sky Q box.

If it's easier for you, points 1 to 6 amount to the following:-

Go to your account online through a browser and sign in if necessary, from your portrait/avatar, go to 'Account', then 'Devices', then 'Access and Devices' and then sign out of all Sky devices listed.

The direct web address is:- netflix.com/manageaccountaccess which can be copy & pasted into your browser.

Don't forget to reboot the Q boxes after the above.

You can use the app on a smartphone to sign out of devices also.

[caesarome]

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@Bev60 wrote:

I am still got the red spinning wheel on Netflix. 

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Have you followed the advice given here, namely the post marked as the answer ?

[ClaireK3]

Netflix won't load on SkyQ, the red circle just constantly turns. I have refreshed the app, turned the Sky box off and on again and signed out on Web browser. Nothing has made any difference. Any other suggestions please?

[Daniel0210]

@ClaireK3 

I've merged your post into the large thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2) and other possible temporary fixes.