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Discussion topic: Netflix has encountered an error. Code: tvq-st-102
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Message posted on 25 Aug 2024 08:26 PM
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Re: Netflix not loading
Im also having this issue....thing is it works fine on the 2 Q boxes, but just not on the main box...
Message posted on 25 Aug 2024 08:28 PM
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Re: Netflix not loading
See the post currently showing an the answer on page 1.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 25 Aug 2024 08:54 PM
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Re: Netflix not loading
Tried all thos things, it wont let me into the provcay tab in the account settings, sign in just takes me to a Netflix home page with no account details...do I get frefunded for no service ?
Message posted on 25 Aug 2024 08:57 PM
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Netflix red spinning circle on launch Sky Q
Netflix red spinning circle on lauch on Sky Q box
Message posted on 25 Aug 2024 09:36 PM
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Re: Netflix red spinning circle on launch Sky Q
I have moved your post to this large topic where this issue is being discussed in the Sky Q forum. There is a possible fix here in the second post:
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 26 Aug 2024 07:58 AM
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Re: Netflix not loading
@spark240 wrote:Tried all thos things, it wont let me into the provcay tab in the account settings, sign in just takes me to a Netflix home page with no account details...do I get frefunded for no service ?
What device are you doing this on? And it's in the Account menu / Security & privacy / Manage Access and Devices section
Message posted on 26 Aug 2024 08:53 AM
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Re: Netflix: Red Spinning Circle on Launch
I understand what you say, however, scroll back to SKY Q origins there was no streaming of BBC / Paramount / Disney / Apple / ITV / C4 on offer. Hence that is a development requiring space. OK box my have memory, but there has to be designated space to provide entry from screen. A kind of sleep function until clocking tile in apps wakes it up. On a post before I have timed ITVX loading - up to 30 seconds. So that is presumably 30 seconds of open, fetch and load. That is not like a PC app that is click and open with (on W10) max 10 seconds. But from home app to netflix works quickly - pre-loaded?
Message posted on 26 Aug 2024 09:02 AM
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Re: Netflix not starting up
The second post is NOT an answer it is a work around ( that doesn't work for me !)
This has been ongoing for over 8 months. Is anyone from SKY actually looking at this or are we all just talking among ourselves? It really can't be that I difficult to resolve.
Message posted on 26 Aug 2024 09:11 AM
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Re: Netflix not starting up
Going via the home app to a recommended netflix - works for me and has done the past few weeks. Going via the Appa app only works if either a) I load e.g. ITVX [up to 30 seconds] or b) hover for 10 seconds over BBC I player then ITVX then 4 then Netflix. The indicator of working seems to be that the red circle without the word Netflix occurs then Netflix opens - albeit to the last user skipping out who is watchiung netflix. Other than that fumbling around i ain't got a clue as i am not a software engineer just been a light firtler since BBC B days. But beats the daily switch on switch off tactic. as to what SKY is up to - as pointed out aeons ago that this is a user's forum, not a inform SKY forum. Wheterh SKY are bothered or not is a different question as is a definitive solution. if there was a definitive universal solution than this thread would wither as it would be sortred by some technique - which it hasn't. What works for one doesn't work for others, or, requires an amount of "under the bonnet" know how technologically. Seems like the original days of apps as in "point and shoot" are gone with streaming. Its now check loading, check aiming, check trigger recheck aim then check firing technique then fire. User friendly life ain't
Message posted on 26 Aug 2024 10:26 AM
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Re: Netflix not loading
I too have the same issue. Netflix does not work on my main Sky Q box which is connected to my newest television. However, it does work on my satellite boxes connected to a collection of older tv's , a mix of LGs and Samsungs.
Message posted on 26 Aug 2024 11:57 AM
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Re: Netflix won't open just spinning no connection
I've been having the same issues with the 'red circle.' I followed the original fix, which worked for a couple of weeks, but then I faced the issue again. I followed the suggestion by @Robw330
and it seems to have worked by inputting your PIN.
Message posted on 26 Aug 2024 04:44 PM
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Netflix not working through SkyQ box
Message posted on 26 Aug 2024 04:55 PM
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Re: Netflix not working through SkyQ box
Is it a red spinning circle you're seeing?
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 26 Aug 2024 05:51 PM
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Re: Netflix not working through SkyQ box
Yes it is. We have waited a few minutes but it doesn't move past that screen.
Message posted on 26 Aug 2024 05:53 PM
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Re: Netflix not working through SkyQ box
See the post currently showing as the answer in this thread which is post number 2 on page 1.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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