Hello we cannot get netflix on our main sky q , just a red circle buffering ,but can get it on

[derrenstaylor]

Hello we cannot get netflix on our main sky q box it's just a red circle buffering it's been like this for 2 weeks now ,but we can get it upstairs on the mini boxes  we are very cross about this and have tried everything, please help as we are paying for this 

[derrenstaylor]

Hello we cannot get netflix on our sky q box ,it just has a red circle buffering, we can get it upstairs on our mini boxes ,we have tried everything to resolve issue but nothing is working, extremely poor from Sky, please help!

[Laing1]

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@derrenstaylor wrote:

Hello we cannot get netflix on our main sky q box it's just a red circle buffering it's been like this for 2 weeks now ,but we can get it upstairs on the mini boxes  we are very cross about this and have tried everything, please help as we are paying for this 

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@derrenstaylor I have moved your post to the large thread all about the same problem. If you look at page 1 of the thread and the 2nd post it gives you the latest update from Sky and a work around which may help 

[Camo2019]

Is anyone else still having peoblems with netflix, tried all what was suggested and still getting red ring circling. HELP!

[KarenWatson]

The netflix app just has a circle going round, ive followed some advice like software update, hidden app reset,  reset router and nothing has worked, any advice would be gratefully recieved

[Louise+Allman]

I have done all the suggestions but still can't get Netflix to work on the sky q box, any ideas? 

[Laing1]

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@Camo2019 wrote:

Is anyone else still having peoblems with netflix, tried all what was suggested and still getting red ring circling. HELP!

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@Camo2019 have a read of post 2 on page 1 of this large thread

[Laing1]

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@KarenWatson wrote:

The netflix app just has a circle going round, ive followed some advice like software update, hidden app reset,  reset router and nothing has worked, any advice would be gratefully recieved

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@KarenWatson I have moved your post to the large thread all about the problem you are having.

Have a look on page 1 post 2 oth the thread to see the latest response from sky and the current work around 

[Chodley]

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@Louise+Allman wrote:

I have done all the suggestions but still can't get Netflix to work on the sky q box, any ideas? 

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What suggestions have you tried? If you're more specific then it's possible to offer advice.

[Anonymous]

For all the late comers 🙂

1. Log into Netflix via the web browser.
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Under the Security and Privacy option, click on 'Manage access and devices'.
5. Select the device name: (it may be called Sky Q ......or Sky UK Set-top box).
6. Select--> click on the "Sign out" option on the Sky Q ......or Sky UK Set-top box (do this for all Sky devices listed).
7. Reboot Sky Q box by turning off at the wall or plugging out for 1 minute (do the same for mini boxes but boot up the main box fully first before rebooting the mini boxes).
8. Go to your Sky Q box and launch the Netflix app on your Sky Q box.

If it's easier for you, points 1 to 6 amount to the following:-

Go to your account online through a browser and sign in if necessary, from your portrait/avatar, go to 'Account', then 'Devices', then 'Access and Devices' and then sign out of all Sky devices listed.

The direct web address is:- netflix.com/manageaccountaccess which can be copy & pasted into your browser.

Don't forget to reboot the Q boxes after the above.

You can use the app on a smartphone to sign out of devices also.

[A9876]

Hi

Having completed the actions as suggested multiple times I have come to the conclusion that this is a waste of time as access to Netflix only works once or twice then it's back to the spinning circle.

In the absense of a permanent fix I have resurrected my old Amazon Firestick and now use this for Netflix viewing at least I can access every time!!!!

Regards 

A

[Jd88]

Any help is appreciated. Netflix does not load on my main box but works fine on my mini box via my phone on my daughters smart tv. On the app through my sky q box the red disc just spins. I have tried a couple of different methods I have seen on these forums I have signed out on the sky q box via the Netflix website but still not working and this has been on going for a couple of months now. Has anyone managed to sort theres? Thanks James

[Daniel0210]

@Jd88 

I've moved your post into this lengthy thread already discussing this. See post 2 currently showing as the answer. 

[Chloe1181]

Netflox app not working when click on it it just keeps spinning.

[caesarome]

@Chloe1181 

I have moved your post to this ongoing discussion in the Sky Q forum on here where others are reporting success i doing this:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4510468#M620067