Cannot load Netflix on sky q box

[Laing1]

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@Quest2024 wrote:

I'm unable to load Netflix on my sky q box, but it loads on the sky mini box and tablets. I signed out of one of the tablets, but it's still not loading. It's stuck on Netflix logo and loading sign. 

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@Quest2024 I have moved your post into the large thread all about the same problem you are having. If you look at post number 2 on page 1 of the thread it gives a work around and the current position of this problem 

[Anonymous]

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@Quest2024 wrote:

I'm unable to load Netflix on my sky q box, but it loads on the sky mini box and tablets. I signed out of one of the tablets, but it's still not loading. It's stuck on Netflix logo and loading sign. 

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You don't sign out of Netflix on the tablet, you go into the account settings and remove all Sky devices. You then reboot the Sky boxes fully.

[Mandee]

Hi I have Netflix on my account but not been able to connect for a few weeks now can you help please 

[Daniel0210]

Are you seeing a red spinning circle @Mandee ?

[Mandee]

Yes that and nothing else just keeps spinning 

[Daniel0210]

@Mandee 

I've moved your posts into this lengthy thread already discussing this. See post 2 currently showing as the answer. 

[vanders]

I have followed all the instructions, 

Log out on other devices, clear the history of the sky q. 

This has been ongoing for more than a month and no viable solution. 

Sort it out Sky, or we will go back to virgin media

[Mark39]

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@vanders wrote:

I have followed all the instructions, 

Log out on other devices, clear the history of the sky q. 

This has been ongoing for more than a month and no viable solution. 

Sort it out Sky, or we will go back to virgin media

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No point issuing an ultimatum to Sky here - we're a customer forum. See the previous post in this thread by Sky for a workaround.

[Anonymous]

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@vanders wrote:

I have followed all the instructions, 

Log out on other devices, clear the history of the sky q. 

This has been ongoing for more than a month and no viable solution. 

Sort it out Sky, or we will go back to virgin media

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Are you logging out of the account on other devices? You should be removing the Sky devices from the account, either online through a browser or via a smart phone and your Netflix account. You then fully reboot the Q box.

I've no idea what 'clearing the history of the Q box' means.

[Kobi1969]

My netflix app on my sky has suddenly stopped working, how can i get it to work again.

[Laing1]

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@Kobi1969 wrote:

My netflix app on my sky has suddenly stopped working, how can i get it to work again.

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@Kobi1969 are you getting a spinning red circle ?

[Kobi1969]

Yes, it is just spinning and not getting on the Netflix page.

[Baj7]

 I have the red spinning circle when trying to load Netflix 

[caesarome]

Have you tried what is working for others namely this:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4510468#M620067

[caesarome]

@Kobi1969 

I have moved your post to the long standing topic that is disscusing this and where others have said doing this has fixed it for them:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4510468#M620067