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Discussion topic: Netflix has encountered an error. Code: tvq-st-102

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Daniel0210
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Re: Netflix app wont load comes up with the Netflix logo and red circle just spinning

‎25 Jul 2024 04:33 PM - last edited: ‎25 Jul 2024 04:34 PM

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@Mick90 

I've moved your post into a very log thread discussing this issue. Please see post 2 currently marked as the answer and also this

 

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

 


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Schnaumummy
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Re: Netflix: Red Spinning Circle on Launch

‎25 Jul 2024 07:08 PM

Hi i have been unable to use netflix for months now just spinning red when i try use it 

Is there a fix or something i cna do to fix?

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Daniel0210
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Re: Netflix: Red Spinning Circle on Launch

‎25 Jul 2024 07:12 PM

Posted by a Superuser, not a Sky employee. Find out more

@Schnaumummy 

See the link in my post immediately above yours. 


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Barry751
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Can not connect to Netflix on my mainsky Q box but i can on the mini boxes why?

‎25 Jul 2024 08:41 PM

Why can I not connect to Netflix on my main sky Q box but I can on my 2 mini boxes? I used to be able to connect but it has happened only this week. 

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Daniel0210
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Re: Can not connect to Netflix on my mainsky Q box but i can on the mini boxes why?

‎25 Jul 2024 08:47 PM

Posted by a Superuser, not a Sky employee. Find out more

@Barry751 

Are you seeing a red spinning circle? 


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Barry751
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Re: Can not connect to Netflix on my mainsky Q box but i can on the mini boxes why?

‎25 Jul 2024 08:51 PM

Yes I am

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Daniel0210
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Re: Can not connect to Netflix on my mainsky Q box but i can on the mini boxes why?

‎25 Jul 2024 08:53 PM

Posted by a Superuser, not a Sky employee. Find out more

@Barry751 

I've moved your post into a very log thread discussing this issue. Please see post 2 currently marked as the answer. 


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Chooewho
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Re: Netflix: Red Spinning Circle on Launch

‎25 Jul 2024 09:04 PM

I take it we won't be charged for Netflix while you 'work to resolve this issue'?

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JohnB1
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Re: Netflix: Red Spinning Circle on Launch

‎25 Jul 2024 09:10 PM

Sorry but this is not good enough. We shoukd not need to step through workarounds to watch through an app. It never loads through our main box but does through our second box. This issue has been going on for months and is unacceptable.

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KGR
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Can’t get Netflix

‎25 Jul 2024 09:19 PM

Trying to access Netflix on SkyQ Apps but it keeps buffering at the opening page - what is going on??

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caesarome
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Re: Netflix: Red Spinning Circle on Launch

‎25 Jul 2024 09:34 PM

Posted by a Superuser, not a Sky employee. Find out more

@Chooewho @JohnB1 

The fix to get this working is this:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

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Jansoire
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Netflix on sky app buffering on main screen can’t watch it anymore, but yeah, I pay for superfast br

‎25 Jul 2024 09:46 PM

Anyone at sky can assist with this because I've been on the phone on hold for 30 minutes. I've not got anywhere with them.

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Daniel0210
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Re: Netflix on sky app buffering on main screen can’t watch it anymore, but yeah, I pay for superfas

‎26 Jul 2024 04:50 AM

Posted by a Superuser, not a Sky employee. Find out more

@Jansoire 

Are you just seeing a red spinning circle? 


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Jansoire
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Re: Netflix on sky app buffering on main screen can’t watch it anymore, but yeah, I pay for superfas

‎26 Jul 2024 06:13 AM

Yeah - just a spinning red circle 🔴 

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Daniel0210
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Re: Netflix on sky app buffering on main screen can’t watch it anymore, but yeah, I pay for superfas

‎26 Jul 2024 06:52 AM

Posted by a Superuser, not a Sky employee. Find out more

@Jansoire 

I've moved your post into a very log thread discussing this issue. Please see post 2 temporarily marked as the answer. 


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NOTE: I only provide help on the forums and NOT via PM
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