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Discussion topic: Netflix has encountered an error. Code: tvq-st-102

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Netflix app wont load comes up with the Netflix logo and red circle just spinning

Posted by a Superuser, not a Sky employee. Find out more

@Mick90 

I've moved your post into a very log thread discussing this issue. Please see post 2 currently marked as the answer and also this

 

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Schnaumummy This message was authored by: Schnaumummy

Re: Netflix: Red Spinning Circle on Launch

Hi i have been unable to use netflix for months now just spinning red when i try use it 

Is there a fix or something i cna do to fix?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Netflix: Red Spinning Circle on Launch

Posted by a Superuser, not a Sky employee. Find out more

@Schnaumummy 

See the link in my post immediately above yours. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Barry751 This message was authored by: Barry751

Can not connect to Netflix on my mainsky Q box but i can on the mini boxes why?

Why can I not connect to Netflix on my main sky Q box but I can on my 2 mini boxes? I used to be able to connect but it has happened only this week. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can not connect to Netflix on my mainsky Q box but i can on the mini boxes why?

Posted by a Superuser, not a Sky employee. Find out more

@Barry751 

Are you seeing a red spinning circle? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Barry751 This message was authored by: Barry751

Re: Can not connect to Netflix on my mainsky Q box but i can on the mini boxes why?

Yes I am

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can not connect to Netflix on my mainsky Q box but i can on the mini boxes why?

Posted by a Superuser, not a Sky employee. Find out more

@Barry751 

I've moved your post into a very log thread discussing this issue. Please see post 2 currently marked as the answer. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Chooewho This message was authored by: Chooewho

Re: Netflix: Red Spinning Circle on Launch

I take it we won't be charged for Netflix while you 'work to resolve this issue'?

This message was authored by JohnB1 This message was authored by: JohnB1

Re: Netflix: Red Spinning Circle on Launch

Sorry but this is not good enough. We shoukd not need to step through workarounds to watch through an app. It never loads through our main box but does through our second box. This issue has been going on for months and is unacceptable.

This message was authored by KGR This message was authored by: KGR

Can’t get Netflix

Trying to access Netflix on SkyQ Apps but it keeps buffering at the opening page - what is going on??

This message was authored by caesarome This message was authored by: caesarome

Re: Netflix: Red Spinning Circle on Launch

Posted by a Superuser, not a Sky employee. Find out more

@Chooewho @JohnB1 

The fix to get this working is this:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

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This message was authored by Jansoire This message was authored by: Jansoire

Netflix on sky app buffering on main screen can’t watch it anymore, but yeah, I pay for superfast br

Anyone at sky can assist with this because I've been on the phone on hold for 30 minutes. I've not got anywhere with them.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Netflix on sky app buffering on main screen can’t watch it anymore, but yeah, I pay for superfas

Posted by a Superuser, not a Sky employee. Find out more

@Jansoire 

Are you just seeing a red spinning circle? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Jansoire This message was authored by: Jansoire

Re: Netflix on sky app buffering on main screen can’t watch it anymore, but yeah, I pay for superfas

Yeah - just a spinning red circle 🔴 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Netflix on sky app buffering on main screen can’t watch it anymore, but yeah, I pay for superfas

Posted by a Superuser, not a Sky employee. Find out more

@Jansoire 

I've moved your post into a very log thread discussing this issue. Please see post 2 temporarily marked as the answer. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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