2507

This discussion topic is read only This discussion topic has been answered Discussion topic: Netflix has encountered an error. Code: tvq-st-102

Reply
Answered - Go to Answer
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎25 Jul 2024 04:33 PM - last edited: ‎25 Jul 2024 04:34 PM

Re: Netflix app wont load comes up with the Netflix logo and red circle just spinning

Posted by a Superuser, not a Sky employee. Find out more

@Mick90 

I've moved your post into a very log thread discussing this issue. Please see post 2 currently marked as the answer and also this

 

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
Report post
Post 2086 of 2,508
2,218 Views
Reply
Avatar for Schnaumummy
Level 1 icon
What's this?
This message was authored by: Schnaumummy

Message posted on ‎25 Jul 2024 07:08 PM

Re: Netflix: Red Spinning Circle on Launch

Hi i have been unable to use netflix for months now just spinning red when i try use it 

Is there a fix or something i cna do to fix?

Report post
Post 2087 of 2,508
2,169 Views
0 Likes
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎25 Jul 2024 07:12 PM

Re: Netflix: Red Spinning Circle on Launch

Posted by a Superuser, not a Sky employee. Find out more

@Schnaumummy 

See the link in my post immediately above yours. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
Report post
Post 2088 of 2,508
2,165 Views
0 Likes
Reply
Avatar for Barry751
Level 0 icon
What's this?
This message was authored by: Barry751

Message posted on ‎25 Jul 2024 08:41 PM

Can not connect to Netflix on my mainsky Q box but i can on the mini boxes why?

Why can I not connect to Netflix on my main sky Q box but I can on my 2 mini boxes? I used to be able to connect but it has happened only this week. 

Report post
Post 2089 of 2,508
2,133 Views
0 Likes
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎25 Jul 2024 08:47 PM

Re: Can not connect to Netflix on my mainsky Q box but i can on the mini boxes why?

Posted by a Superuser, not a Sky employee. Find out more

@Barry751 

Are you seeing a red spinning circle? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
Report post
Post 2090 of 2,508
2,127 Views
0 Likes
Reply
Avatar for Barry751
Level 0 icon
What's this?
This message was authored by: Barry751

Message posted on ‎25 Jul 2024 08:51 PM

Re: Can not connect to Netflix on my mainsky Q box but i can on the mini boxes why?

Yes I am

Report post
Post 2091 of 2,508
2,123 Views
0 Likes
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎25 Jul 2024 08:53 PM

Re: Can not connect to Netflix on my mainsky Q box but i can on the mini boxes why?

Posted by a Superuser, not a Sky employee. Find out more

@Barry751 

I've moved your post into a very log thread discussing this issue. Please see post 2 currently marked as the answer. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
Report post
Post 2092 of 2,508
2,118 Views
0 Likes
Reply
Avatar for Chooewho
Level 0 icon
What's this?
This message was authored by: Chooewho

Message posted on ‎25 Jul 2024 09:04 PM

Re: Netflix: Red Spinning Circle on Launch

I take it we won't be charged for Netflix while you 'work to resolve this issue'?

Report post
Post 2093 of 2,508
2,108 Views
0 Likes
Reply
Avatar for JohnB1
Level 1 icon
What's this?
This message was authored by: JohnB1

Message posted on ‎25 Jul 2024 09:10 PM

Re: Netflix: Red Spinning Circle on Launch

Sorry but this is not good enough. We shoukd not need to step through workarounds to watch through an app. It never loads through our main box but does through our second box. This issue has been going on for months and is unacceptable.

Report post
Post 2094 of 2,508
2,102 Views
0 Likes
Reply
Avatar for KGR
Level 1 icon
What's this?
This message was authored by: KGR

Message posted on ‎25 Jul 2024 09:19 PM

Can’t get Netflix

Trying to access Netflix on SkyQ Apps but it keeps buffering at the opening page - what is going on??

Report post
Post 2095 of 2,508
1,992 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎25 Jul 2024 09:34 PM

Re: Netflix: Red Spinning Circle on Launch

Posted by a Superuser, not a Sky employee. Find out more

@Chooewho @JohnB1 

The fix to get this working is this:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2096 of 2,508
2,070 Views
0 Likes
Reply
Avatar for Jansoire
Level 1 icon
What's this?
This message was authored by: Jansoire

Message posted on ‎25 Jul 2024 09:46 PM

Netflix on sky app buffering on main screen can’t watch it anymore, but yeah, I pay for superfast br

Anyone at sky can assist with this because I've been on the phone on hold for 30 minutes. I've not got anywhere with them.

Report post
Post 2097 of 2,508
2,008 Views
0 Likes
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎26 Jul 2024 04:50 AM

Re: Netflix on sky app buffering on main screen can’t watch it anymore, but yeah, I pay for superfas

Posted by a Superuser, not a Sky employee. Find out more

@Jansoire 

Are you just seeing a red spinning circle? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
Report post
Post 2098 of 2,508
1,975 Views
0 Likes
Reply
Avatar for Jansoire
Level 1 icon
What's this?
This message was authored by: Jansoire

Message posted on ‎26 Jul 2024 06:13 AM

Re: Netflix on sky app buffering on main screen can’t watch it anymore, but yeah, I pay for superfas

Yeah - just a spinning red circle 🔴 

Report post
Post 2099 of 2,508
1,961 Views
0 Likes
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎26 Jul 2024 06:52 AM

Re: Netflix on sky app buffering on main screen can’t watch it anymore, but yeah, I pay for superfas

Posted by a Superuser, not a Sky employee. Find out more

@Jansoire 

I've moved your post into a very log thread discussing this issue. Please see post 2 temporarily marked as the answer. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
Report post
Post 2100 of 2,508
1,954 Views
0 Likes
Reply
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply
Answered - Go to Answer