Netflix

[Daniel0210]

@RaySavill 

What's happening when you try to launch? 

[RaySavill]

The red circle just keeps spinning but not loading 

[Daniel0210]

@RaySavill 

I've moved your post into the large thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2) and other possible temporary fixes. 

[caesarome]

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@RaySavill wrote:

The red circle just keeps spinning but not loading 

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This is what you need to do @RaySavill 

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

[Johnnyfay]

I have two mini box sky q. One box will not load Netflix , just than annoying circle going round. Sky so difficult to contact any suggestions please. I really can't wait to get rid of sky 

[Daniel0210]

@Johnnyfay 

I've moved your post into the thread discussing this issue. See the post currently marked as the answer (post 2) and other possible temporary fixes. 

[PETROS+PETRA]

@Chloe-W22 

Hi. Yesterday (20th July) all was working well and I thought the problem had been solved. Alas, no the problem is back today (21st July).

Sofrustrating

[caesarome]

@PETROS+PETRA 

Did you actualy follow these stops as you never replaied saying if you did or not:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

[PETROS+PETRA]

@caesarome .

I did not understand 

6.Sign out of Neflix on the Q box, start it up, press left and go to the help section to sign out.

7.Reboot SkyQ box by turning off at the wall or plugging out for 1 minute.

8.Go to your SkyQ box and launch the Netflix app on your SkyQ box.

point 6 - how can I sign out of Neflix on the Q box.  What do you mean by saying " press left  and go to the help section to sign out"?

I have tried 7 and 8 alone and this gives a temporary fix.

[Anonymous]

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@PETROS+PETRA wrote:

@caesarome .

I did not understand 

6.Sign out of Neflix on the Q box, start it up, press left and go to the help section to sign out.

7.Reboot SkyQ box by turning off at the wall or plugging out for 1 minute.

8.Go to your SkyQ box and launch the Netflix app on your SkyQ box.

point 6 - how can I sign out of Neflix on the Q box.  What do you mean by saying " press left  and go to the help section to sign out"?

I have tried 7 and 8 alone and this gives a temporary fix.

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It means to start up Netflix and press the left arrow which brings up the options, of course you can't do that if it won't start in the first place so don't worry about that bit.

Did you do 1 through 5 followed by 7 & 8? They are the important bits.

[PETROS+PETRA]

@caesarome 

Forgive me - I am getting confused.

1. Log into Netflix via the web browser.
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Under the Security and Privacy option, click on 'Manage access and devices'.
5. Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).
6. Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.
7. Sign out of Neflix on the Q box, start it up, press left and go to the help section to sign out.
8. Reboot SkyQ box by turning off at the wall or plugging out for 1 minute.
9. Go to your SkyQ box and launch the Netflix app on your SkyQ box.

I see there are 9 points not 8.  I have done points 8 & 9.only and that seems to give a temporary fix. I have not done 1-6 and I cannot do 7 because I cannot sign out of Netflix on my Q box. If I could do point 7 there would not be a problem.

[PETROS+PETRA]

@Anonymous 

Forgive me - I should have replie to you.

Forgive me - I am getting confused.

1. Log into Netflix via the web browser.
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Under the Security and Privacy option, click on 'Manage access and devices'.
5. Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).
6. Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.
7. Sign out of Neflix on the Q box, start it up, press left and go to the help section to sign out.
8. Reboot SkyQ box by turning off at the wall or plugging out for 1 minute.
9. Go to your SkyQ box and launch the Netflix app on your SkyQ box.

I see there are 9 points not 8.  I have done points 8 & 9.only and that seems to give a temporary fix. I have not done 1-6 and I cannot do 7 because I cannot sign out of Netflix on my Q box. If I could do point 7 there would not be a problem.

[PETROS+PETRA]

Has anyone tried to access the live chat for Sky Accessibilty Customers

[PETROS+PETRA]

You have to be registered to contact the Accessibilty Team

[Janey081]

I can't get onto Netflix from the main Sky Q box. It works on the mini box and on my iPhone. Any advice would be helpful