Netflix: Red Spinning Circle on Launch

[caesarome]

@Warren12 

Have a read of the post above yours as what it says on that link is what you need to do.

[Anonymous]

spent over 40 minutes on the phone with customer service and it needed software update (would be helpful if done automatically!) and factory restart and apps reloaded - But Netflix is working again we've been unable to watch for over a week. Good luck 

[Red9UK]

Didnt work for me. In the end I unplugged Sky box and reset. Still didn't work. Gave up! 

[Dobbydog]

Netflix will not load on my sky q box in bedroom.Fine on main box downstairs  checked everything but continuous  red cirvle

[oldfella]

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@Dobbydog wrote:

Netflix will not load on my sky q box in bedroom.Fine on main box downstairs  checked everything but continuous  red cirvle

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Hi @Dobbydog 

First make sure that all your Q boxes including the minis are on the same software version.

Then try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above.

[ChrisB1812]

Still doesn't work. Sky is seriously going down hill 

[caesarome]

@Red9UK @ChrisB1812 

What didn't work as doing this step by step is what is working for others:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

[Sincs69]

I have sky q and 2 mini boxes and a wireless booster. Netflix has stopped loading on one of the mini boxes (it used to) no error messages just the loading page, all other apps connect ok and network diagnostics saying connection is ok.  I have tried reconfiguring the wireless connection and also tried setting a static IP address but still same issue, I have swapped my 2 mini boxes to determine if it is poor wifi signal but the issue remains in the new location.  Any other suggestions or is the box faulty?

[Chrisee]

@Sincs69 there is an active issue with Netflix on some Q boxes being discussed here if thst sounds like your issue post there. It is highly unlikely to be linked to your Sky Broadband service as such.

[Kevin1204]

Re: Netflix on Qbox not working, getting the Netflix logo coming up but nothing else, been like this For over a week, have tried to reset but nothings working, may need to cancel

[Sincs69]

Thank you: @Chrisee for pointing me in direction of discussion, signing out via web browser has fixed my issue for now.

[Red9UK]

This morning the app has opened and working. 

[Red9UK]

What didnt work? Check thf thread : Netflix app forsnt load and The red circle is never ending🙄.

I followed the reset of apps that didn't work switch the box on and off that didn't work. However, this morning it's working.

[Jillboom]

Also having the same issue, seems quite common.  My main Sky Q box is ok but the min box continually fails with the Netflix app.

[Jillboom]

Is there any update on this? as we are not using a Netflix as a service due to this ongoing issue and this is been a problem for quite a long time now.