Netflix issue

[MickC1979]

Also having the same issue again, this time I haven't been able to watch netflix for 3 days straight, have tried everything (unplugging and leaving off for over 5 mins each time before it plugging back in again and waiting from first initialisation upto 5 mins + before attempting to launch the netflix app, have used the engineer code 001 and refreshed the app multiple times per day, still with no result.

Come on Sky, pull your finger out! this needs sorting out, has been an issue for far too long now! Seriously considering unsubbing to netflix as it's a 50/50 on whether it will work or not! 

[caesarome]

@MickC1979 

What same issue are you having, are you seeing the spinning circle ?

[MickC1979]

Yes! I'm seeing circles now due to how many times I've tried to launch the thing!

[caesarome]

@Peter0564 @MickC1979 

This is what you need to do as it should fix it for you:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

You can let Sky know about this via this form - https://forms.office.com/e/VGr0tUpv67

[Paul281186]

Hello,

had the red spinning Netflix circle for about 2 weeks now! I've done a full reboot and also used the 'refresh apps' 1,0,0 but to no avail! 

any one any ideas?

[Daniel0210]

@Paul281186 

I've merged your post into the large thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2) and other possible temporary fixes. 

[PSB1]

What is the point of paying for netfix when all you get is a spinning red circle?? What are Sky doing about this issue? 

[best+of+the+best]

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@PSB1 wrote:

What is the point of paying for netfix when all you get is a spinning red circle?? What are Sky doing about this issue? 

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Fair comment @PSB1 I pay for Netflix via Sky also but your Netflix subscription allows you to watch it on any device not just the Sky Q box regardless if you pay Netflix direct or Sky

[caesarome]

@PSB1 

Have you tried this which appears to be what you need to do to fix it:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

You can let Sky know about this via this form - https://forms.office.com/e/VGr0tUpv67

[Anonymous]

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@MickC1979 wrote:

Also having the same issue again, this time I haven't been able to watch netflix for 3 days straight, have tried everything (unplugging and leaving off for over 5 mins each time before it plugging back in again and waiting from first initialisation upto 5 mins + before attempting to launch the netflix app, have used the engineer code 001 and refreshed the app multiple times per day, still with no result.

Come on Sky, pull your finger out! this needs sorting out, has been an issue for far too long now! Seriously considering unsubbing to netflix as it's a 50/50 on whether it will work or not! 

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Refreshing the Apps can take up 24 hours to take effect and it doesn't usually resolve the Netflix issue regardless, so doing it multiple times per day is absolutely pointless.

Follow the previous instructions for signing out of the device online.

[BobDen]

About 2 months ago my Netflix on my TV stopped loading (just get red spinning wheel). I spoke with Netflix and they say it's a Sky issue. Trying to talk to a real Sky customer service advisor is next to impossible. Sky are still charging me monthly for Netflix. I can access Netflix directly on my iPad and iPhone but not through my TV using Sky Apps. 

Any suggestions??

[Daniel0210]

@BobDen 

I've merged your post into the large thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2) and other possible temporary fixes. 

[Anonymous]

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@BobDen wrote:

About 2 months ago my Netflix on my TV stopped loading (just get red spinning wheel). I spoke with Netflix and they say it's a Sky issue. Trying to talk to a real Sky customer service advisor is next to impossible. Sky are still charging me monthly for Netflix. I can access Netflix directly on my iPad and iPhone but not through my TV using Sky Apps. 

Any suggestions??

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If the removing the Q box online from the Netflix account doesn't work (I've still not seen that fail) then do you have the App on your Smart TV?

[caesarome]

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@BobDen wrote:

About 2 months ago my Netflix on my TV stopped loading (just get red spinning wheel).

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@BobDen 

This is what others are doing here that is fixing it for them:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

[Warren12]

Mine is stuck on load screen as well on netflix its irritating.