Netflix: Red Spinning Circle on Launch

[alan.pres]

Try the solution by Colin0000 it worked for me.

[Biggarscotland1]

My Netflix won't move off red spinning stage I have reset box and turned off and on and still the same this has happened for the last 2 weeks 

[Daniel0210]

@Biggarscotland1 

I've moved your post into a large thread discussing this issue. See post 2 currently showing as the answer. 

[PETROS+PETRA]

@Biggarscotland1 

Exactly same problem

[caesarome]

@Laurss6 @PETROS+PETRA @Biggarscotland1 @Feathers 

This is the fix that is working for others:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

[Anita2305]

Netflix won't load. According to Netflix they have done an upgrade and sky need to put upgrade thru. Totally confused. I just get the swirling circle

[Daniel0210]

@Anita2305 

Your post has been moved to the large thread already discussing this. 

[Jemma+A]

Netflix it's loading it just keeps circling and doesn't load been like this for over 2 weeks 

[Chuck]

I've done this many times ... Sky then said I had signal problems that took 3 visits to get download speed which solved nothing ... Sky have no answer to the ongoing problems with Netflix customer problems ... (Removed)

Moderator note: Removed campaigning comment

[Dr+DJ]

when i try to access netflix, get the logo screen and a spinning circle. Most daysget this, occasionaly can access, therefore intermittent error. Can any clever soul diagnose? 

[Feathers]

@Pg666 @Thank you

[caesarome]

As this is a Sky Q issue @Jemma+A I have moved your post to the Sky Q forum as this fix has been posted so do give this a try:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

You can let Sky know about this via this form - https://forms.office.com/e/VGr0tUpv67

[caesarome]

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@Anita2305 wrote:

Netflix won't load. According to Netflix they have done an upgrade and sky need to put upgrade thru. Totally confused. I just get the swirling circle

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@Anita2305 

To fix it you need to do this:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

[CornwallD]

Trying to sign into Netflix via web browser but doesn't recognize our email. Never had a Netflix account before it's part of the Sky package. Like for many it worked fine for ages now spinning red circle. Re booting occasionally works but inconsistent 

[Anonymous]

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@CornwallD wrote:

Trying to sign into Netflix via web browser but doesn't recognize our email. Never had a Netflix account before it's part of the Sky package. Like for many it worked fine for ages now spinning red circle. Re booting occasionally works but inconsistent 

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Use the online Netflix password reset and try your Sky ID email, in fact try all emails you may have. Mine for instance is actually the sons as it was originally his Netflix account. If it is your Sky ID email and you've never signed in online then you need to do this in order to setup a Netflix online password.