Netflix: Red Spinning Circle on Launch

[JAG1948]

After weeks of frustration I loaded Amazon Prime then Netflix and it worked!, I tried before loading BBC iPlayer but that didn't work. Hopefully it will work again when I actually want to watch it. 

[caesarome]

@James2157 

Are you seeing the spinning red circle ?

[Anonymous]

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@JAG1948 wrote:

After weeks of frustration I loaded Amazon Prime then Netflix and it worked!, I tried before loading BBC iPlayer but that didn't work. Hopefully it will work again when I actually want to watch it. 

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Just follow the post linked above yours, loading other apps seems to be only temporary.

[James2157]

Hi, yes there is a spinning red circle under the work Netflix but nothing happens 

[caesarome]

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@James2157 wrote:

Hi, yes there is a spinning red circle under the work Netflix but nothing happens 

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Did you try this

:https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

[Grace82]

I have Netflix through my Sky Q package, of late everytime I try to go into itthe screen doesn't load, there's just a N on the screen and it looks like it's trying to load but never does. I've tried unplugging the box, leaving it for a bit a reconnecting. Unfortunately Netflix still doesn't load. I can't even get onto the pick user screen so I can't even log out.

[caesarome]

@Grace82 

If you are seeing the red spinning circle then doing this should fix it:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

[Grace82]

Thank you, I will try when I get home. Cheers. 

[Anabelle]

I'm experiencing the spinning circle on the mini box in our kitchen. The main box in the lounge took a little while but did load eventually.

I've filled out the form.

Thanks 

[Laing1]

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@Bwanarayiris wrote:

So, tried Netflix app on minibox in another room, loaded up no problem, still not loading on main box, sky q, all other apps working fine 

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@Bwanarayiris if you are getting the spinning red circle

look at the thread below and post marked as the answer this gives you a form to complete for Sky

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

[Laing1]

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@Pompeydave1 wrote:

I've had nothing but trouble with Netflix loading for weeks. Router on / off , sky box on / off , opened all apps ,0 0 1  refreshed apps etc etc.

Been pulling my hair out so yesterday tried 0 0 1 on settings and did the lowest reset settings. 
Surprise , surprise Netflix now instantly loading.

i lost my favourites (channels) so had to save them all again and remote had to be reset using keys 7+9 together then 1+3 together to marry up with box. Also all apps temporarily disappeared but then reappeared minutes later.

But now system seems quicker and Netflix loading instantly. Fingers crossed it lasts but at least I know it works.

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@Pompeydave1 see te post by @caesarome marked as the answer

[Paul345]

Right, I couldn't do step 7. Signed in on laptop, signed out of all devices, restarted main Sky Q box and upstairs mini box that had failed, started Netflix on tv upstairs and was working again. Think as long as you sign out of all devices and restart your Sky Q boxes you should be good. Fingers crossed 🤞.  Good luck. 

[annelossie]

Since last week I have been unable to access Netflix from tv in bedroom through apps. All other apps are working apart from this. Same in main sky Q box however can get in through Netflix on tv screen as new tv but tv in bedroom does not have this option as a couple of years old. 
raging at sky as spent the best part of an hour on phone with them updating system/tv and apps for them to offer me it through sky. I feel they are deliberately blocking or scrambling signal as I pay this direct to Netflix and not sky.

Any advice appreciated 

[Daniel0210]

@annelossie 

Are you seeing a red spinning circle?

[annelossie]

Yes. Sane if i try in livingroom but can go in through other route on this tv