Netflix: Red Spinning Circle on Launch

[Cougar+Ric]

I had this issue on my 2nd box. The main one was working fine.

I have tried this solution but now it has stopped the red spinning circle and instead it shows a proflile log-in screen in Spanish. There are 5 unknown profiles and apart from logging in via them (with password) there is no option to choose a new profile.

This has happened on both boxes, so now I have no Netflix at all!

Is there a solution for this?

[Nigel76]

Recently had my sky subscription renewed and ever since Netflix won't load 

[oldfella]

---

@Nigel76 wrote:

Recently had my sky subscription renewed and ever since Netflix won't load 

---

Hi @Nigel76 

Have you checked in your account to make sure Netflix is still included.

You can do this on your Q box in the Home Menu.

Scroll down to My Sky at the bottom.

If it is still there,  exactly what are you seeing when you open Netflix?

[Mr+Croker]

I'm still unable to watch Netflix, have tried all the suggestions. Cone on Sky sort this out, your paid very well each month, so please provide the service I pay for.

[woop1]

Same here, rang Sky, said it was fixed..it isn't 

[Pg666]

Hi. Just checking - have you actually tried 

signing in to Netflix thru a laptop or mobile ie not thru Sky then try the following

If you cannot log into Netflix through SkyQ box:

1 - Log into Netflix via a web browser.

2 - Highlight your profile picture (Top right corner).

3 - Click on Account.

4 - Under the Security and Privacy option, click on Manage access and devices.

5 - Select the device name: (Sky UK Set-top box).

6 - Click on the "Sign out" option on the Sky UK Set-top box.

7 - Go to your SkyQ box and perform a complete power cycle on the SkyQ box (not just on standby mode)

8 - Launch the Netflix app on your SkyQ box.

[Anonymous]

---

@Bubbledogg1 wrote:

This is still an issue and the workaround is a farce sometimes works othertimes doesnt , plus i dont want to have to take 10 minutes rebooting sky everytime i want to watch netflix .

So many issues like this with sky , we pay a premium for this service sort it out sky and think of your customers for a change 

---

Rebooting the box is not a fix though, the most likely way to fix it (certainly seems to have worked for everyone who has tried it) is the one where you remove the Q box out of the Netflix account online. Try either this page or either of the twp previous ones where it's been posted many times.

You're paying a discounted price for Netflix through Sky by the way (at least you should be).

[Anonymous]

---

@Cougar+Ric wrote:

I had this issue on my 2nd box. The main one was working fine.

I have tried this solution but now it has stopped the red spinning circle and instead it shows a proflile log-in screen in Spanish. There are 5 unknown profiles and apart from logging in via them (with password) there is no option to choose a new profile.

This has happened on both boxes, so now I have no Netflix at all!

Is there a solution for this?

---

Change your password for starters, and when done remove any profiles not yours.

[KatScott]

Switching between apps worked! Thanks for the tip

[best+of+the+best]

---

@Cougar+Ric wrote:

I had this issue on my 2nd box. The main one was working fine.

I have tried this solution but now it has stopped the red spinning circle and instead it shows a proflile log-in screen in Spanish. There are 5 unknown profiles and apart from logging in via them (with

password) there is no option to choose a new profile.

This has happened on both boxes, so now I have no Netflix at all!

Is there a solution for this?

---

Hi @Cougar+Ric 

Login to your Netflix Account via a Web browser 

1. Once logged in select update password 

2. Enter current password then enter new password then enter new password again most importantly before you save new password make sure you have checked the box where it says sign out of all devices

If you don't check the box the new password will only change when you signed in via the Web browser

A second line of defence is to pin lock your profile and create random profiles with a pin lock so no more profiles can be created 

It also keeps unauthorised users out as they have maxed out your profiles so you can't create another one 

Use the new password route yo sign them out of all the devices the Spanish profiles have got access too 

Don't sign them out before you have changed the password as they'll still be able yo use your current password they need to be signed into all the devices they have access too using your Netflix Account before the new password takes affect as they'll need to sign back in again using the new password which they won't know.

[Anonymous]

---

@KatScott wrote:

Switching between apps worked! Thanks for the tip

---

Be aware that this will probably not be a permanent fix, the one posted where you remove the Q box from the account is much more reliable.

[Sarni2]

All apps working, apart from Netflix on Qbox

[Andrew365]

Turned Netflix on this evening on my Sky Q box and had the spinning red circle. Switched the Sky Q box off for a few minutes and turned it back on again. took 3 goes but finally worked. its been like this for 3 weeks.

[Pen74]

Same for me too.. Did you manage to find a fix?

[alan.pres]

When going onto the Netflix App on Sky TV on my main TV with the Sky Q box connected, all I get is the spinning wheel.  However on the Mini box netflix works OK.