When i put netflix on my tv it isnt loading. Im just getting a red circle

[Kirsty2704]

When I put Netflix on  through Sky it's not loading. I am jist getting a red circle. Its working fine on my sons TV upstairs and both our mobile phones 

HELP 

[Pg666]

That's great - glad it worked. I find I have to do this every few months so at least next time you'll know to give it a try. Enjoy 😊 

[MARIA20241]

I've taken a screen shot of your fix!  Thanks again!

[Daniel0210]

@Kirsty2704 

I've moved your post into a long thread discussing this very subject. 

[Debscree]

Hi I can't get betflix to load on sky q. No problems on mobile device. I've tried re booting the system and refreshing the apps through the secret menu but still no luck. Can anyone help.

[Laing1]

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@Debscree wrote:
Hi I can't get betflix to load on sky q. No problems on mobile device. I've tried re booting the system and refreshing the apps through the secret menu but still no luck. Can anyone help.

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@Debscree I have moved your post into the large thread all about the same problem that you are having there are a few work arounds to try until Sky and Netflix get this sorted out 

[MartinWilkinson]

Cannot connect to netflix, just get the buffering logo at the bottom

[AndrewJohns]

We have exactly the same issue!  Not the first time it has happened recently but Neflix works ok on our other devices.

[Joanne691]

My Netflix keeps buffering I have reset the router and sky box but still the same 

[Laing1]

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@Joanne691 wrote:

My Netflix keeps buffering I have reset the router and sky box but still the same 

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@Joanne691 I have moved your post into the large thread all about the same problem that you are having there are a few work arounds to try until Sky and Netflix get this sorted out 

[Pg666]

Hi. I recommend you try signing in to Netflix thru a laptop or mobile Ie not Sky then:

Sign Out of device through a Web Browser:

1. Log into Netflix via the web browser.
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Under the Security and Privacy option, click on 'Manage access and devices'.
5. Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).
6. Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.
7. Sign out of Neflix on the Q box, start it up, press left and go to the help section to sign out.
8. Reboot SkyQ box by turning off at the wall or plugging out for 1 minute.
9. Go to your SkyQ box and launch the Netflix app on your SkyQ box.

[Richt86]

Anyone else having this same issue with Netflix loading on sky? We had it earlier in the year and the fixes seemed to work. Nothing is working now. Done the 001, unplugged it, software update, router reset. Nothing fixes it.

The Netflix app on sky is clearly not fit for purpose, going to have to use the TV app instead. Come on Sky, how long have you been ignoring this issue for?

[SteveBrick99]

Hi.  I logged onto Netflix using a web browser on my Mac, went to Account then ' Manage access and Devices' and signed out of Netflix on my Sky Q box only. Then restarted my Sky Q box by unplugging from wall socket for 30 seconds and Viola - Netflix started straight away !

[ann.c]

I don't understand why I should have to go through all of this to access a priduct I am paying for. Utterly ridiculous. If Sky cannot deliver this service they should not be selling it

[Pg666]

Have you tried the below? I know you shouldn't have to but it works for me and has worked for some others

try signing in to Netflix thru a laptop or mobile Ie not Sky then try the following

Sign Out of device through a Web Browser:

1. Log into Netflix via the web browser.
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Under the Security and Privacy option, click on 'Manage access and devices'.
5. Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).
6. Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.
7. Sign out of Neflix on the Q box, start it up, press left and go to the help section to sign out.
8. Reboot SkyQ box by turning off at the wall or plugging out for 1 minute.
9. Go to your SkyQ box and launch the Netflix app on your SkyQ box.