Cannot open Netflix on minibox

[Daniel0210]

@Pat582 

I have merged your post into a lengthy thread on this subject. 

[Joe9435]

Hi, 

Been strugging with this for a couple of weeks now. Tried the play / pause hold, tried refreshng apps, tried unpulling broadband and sky box & leaving to reset. Our broadband isn't compromised - two people work from home on calls with no issues at all. 

Please can someone advise next steps? 

Far from ideal. 

Thanks 

[Pg666]

Is this the Netflix loading issue? Have you tried logging in to Netflix on a laptop and going to Manage Devices, removing Sky Q from that list, then when you go back in to Netflix through the Sky box it should ask you to reenter your Netflix details and sign in? This has worked for me quite a few times and tends to last a good few months 

[TheBees]

Has anyone got an answer to this problem yet?

Never used communit6 beforeso excuse me if im doing something I shouldnt.

Neflix works in bedroom but not on main tv 

[Anonymous]

---

@Rowe008 wrote:

Tried what you've suggested but unfortunately it hasn't worked. Only way I seem to be able to get Netflix working through my Sky Q box is by unplugging it from the mains & trying again after a few minutes. Very frustrating.

---

Could you try the following and follow each step?

Sign Out of device through a Web Browser:

1. Log into Netflix via the web browser.
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Under the Security and Privacy option, click on 'Manage access and devices'.
5. Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).
6. Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.
7. Sign out of Neflix on the Q box, start it up, press left and go to the help section to sign out.
8. Reboot SkyQ box by turning off at the wall or plugging out for 1 minute.
9. Go to your SkyQ box and launch the Netflix app on your SkyQ box.

I suspect steps 7 & 8 are important so don't skip them, it allows the Netflix and Sky servers to catch up to each other and makes sure the Netflix app on the Q box has been fully closed down.

[MightyQuinn]

Hi @TheBees   Sky & Netflix are still working on a solution. I would try option 7 from the form (just scroll down after inputting your community name). https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4592449#M636667

[Daniel0210]

@TheBees 

I have also merged your post into a lengthy thread on this subject. 

[Anonymous]

---

@TheBees wrote:

Has anyone got an answer to this problem yet?

Never used communit6 beforeso excuse me if im doing something I shouldnt.

Neflix works in bedroom but not on main tv 

---

Try the 'fix' posted below your original post but make sure you apply 5, 6, 7 & 8 to ALL boxes. Try Netflix on the main box first and then check the mini boxes. (I am presuming that mini boxes show up as separate devices on the Netflix device list)

[TheBees]

Seriously?

What does all this mean?

All I want is to switch it on and for it to work.

[Pg666]

I think you have to pay extra for everything to work properly for ever! 

If you're new to Sky then you could try raising a complaint but otherwise just give the instructions a go. They might look complicated but once you've followed each step it's not that bad and will come in useful next time it happens. 
I totally agree though that with the monthly amounts we're paying we shouldn't have to jump through hoops to keep it all working 

Sign Out of device through a Web Browser:

1. Log into Netflix via the web browser.
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Under the Security and Privacy option, click on 'Manage access and devices'.
5. Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).
6. Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.
7. Sign out of Neflix on the Q box, start it up, press left and go to the help section to sign out.
8. Reboot SkyQ box by turning off at the wall or plugging out for 1 minute.
9. Go to your SkyQ box and launch the Netflix app on your SkyQ box.

[Sandramck3011]

I have 2 tvs downstairs netfix basic working when I log out and go upstairs and click on app it just **bleep**'s in circles cannot get on I check on my phone app under settings and no problem there. Any help would be appreciated

[Josephine1966x]

In the spare room Netflix just won't load with a continuous red circle ⭕ and to watch the movie channel it says I have to upgrade. All in the same room. Room is downstairs. Have switched everything off and reconnected and refreshed all the apps Thanks Jo

[Annie+UK]

You have posted SKY GO forum!

Which Sky System do you have?

1. Sky Plus (Sky Plus Forum)
2. Sky Q (Sky Q Forum)
3. Sky Glass & Live (Sky Glass & Live)
4. Sky Stream (Sky Stream)

[NoOne]

It's all a waste of time I've tried everything it just works sometimes mostly not you would have thought by now they would've fixed it 

[MARIA20241]

Tried literally everything ....... then final thing to do before cancelling everything was to try @Pg666's way of doing things.  It has worked a treat.  It's like uninstalling the NETFLIX app and reinstalling it!   Thanks @Pg666   Honestly guys .... give it a go