Netflix: Red Spinning Circle on Launch

[wgg1848]

Just spent over an hour sorting this problem out. Followed the suggestions regarding resetting of my multi room sky q box. No problems with Net Flix on main box. Patience is required, but eventually it came back on the multi room q box.

Whilst all this was going on, my wife watched Netflix on her IPad!

[neurosync2k12]

Not for the first time, but mine is doing this AGAIN tonight. Saturday evening,... super infuriating as this is the main evening of the week where the family gets together for some sit down watching on Netflix,... 🤬

[best+of+the+best]

(Removed)

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Not everyone is experiencing the same issue for me Netflix works on both Samsung Phones Firetablet,  Firetv Stick, Toshiba TV PS5,  XBox S

I pay Sky for Netflix  but can watch on other devices as I don't always watch it via the Sky Q box regardless if the app is working or not @Billy2421 

Moderator note: Removed campaigning comment

[Billy2421]

I have no problem getting Netflix on my samsung phone my problem is with Sky and the sky Q box and Netflix. 

Have gone through all the so called "fixes" but they do not work the problem is with SKY and believe me I have let them know in no uncertain words.

[Chodley]

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@Billy2421 wrote:

I have no problem getting Netflix on my samsung phone my problem is with Sky and the sky Q box and Netflix. 

Have gone through all the so called "fixes" but they do not work the problem is with SKY and believe me I have let them know in no uncertain words.

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You say this like we don't know? Has anyone suggested the problem is not specific to the Sky Q app?

Never used the term "fixes". What workarounds have you tried? "All" is not very informative.

Sky obviousky already know because they said the next update will contain a fix, but carry on flailing if you like.

[best+of+the+best]

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@Billy2421 wrote:

I have no problem getting Netflix on my samsung phone my problem is with Sky and the sky Q box and Netflix. 

Have gone through all the so called "fixes" but they do not work the problem is with SKY and believe me I have let them know in no uncertain words.

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Fair comment @Billy2421 the problem is actually with Netflix as it's their App Sky just host the app on the Sky Q box like all the other apps which don't belong to Sky some work as they should some don't.

Can't really see what the issue is as Sky aren't forcing you to watch Netflix on the Sky Q box only meaning it's not device specific and Sky are allowing you to watch Netflix on a device of your choice 

Unless Sky Q box is the only device available to you

So in all fairness how is that Sky's fault 

[Anonymous]

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@Billy2421 wrote:

I am sorry to be blunt but there does not seem to be  a fix to this problem you can go back like I did and try all that has been suggested but they are like you and not from sky of netflix and they do not work to fix the problem. 

I have resigned my self to turning the Sky Q box off and on and a very lengthy email to Sky to explain this or I am OFF in or out of contract as they have failed to keep there part of the contract. 

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If you could show the part of your contract where Netflix having an issue on a Q box breaks Sky's side of the contract it would be useful?

Hint, you won't find one. If you do stop your payments (for instance, in or out of contract) you would be cutting your own nose off just to spite your own face. It's a really bad idea.

If you don't have another device (Smart TV or streaming device for instance) simply call them and stop the Netflix subscription. It's a rolling monthly add-on so won't affect anything else.

[AndyMcFlab]

Hi All.
I have been experiencing the same issue with Netflix on Sky Q....

I updated the apps in the settings menu - no change.  Then Rebooted by powering the box completely down at the mains - BINGO!  Problem solved (last night).

Then I got up this morning and... back to square one ... Spinning red circle and nothing else.

Has anyone managed to find a lasting solution yet I wonder? 🤔

[Daniel0210]

@AndyMcFlab 

I've merged your post into the large current thread discussing this issue that some customers are experiencing. 

[SteveR71]

@Daniel0210 Yes, a red spinning circle. Did the usual, turned it all off and on again and it did the trick. Checked again just now and it's still OK. 👍

[Daniel0210]

@SteveR71 

I'll merge your post into a thread discussing this issue that some customers are experiencing. Sky are aware of it. 

[SH19691]

Hi, I just keep getting the red spinning circle? I've unplugged it and left it for 10 mins, refreshed the apps, updated the software and it still won't load? It does seem to load on the TV with the mini box though?

[Daniel0210]

@SH19691 

I've merged your post into a thread discussing this issue that some customers are experiencing. Sky are aware of it. 

[Nigelbennett0806]

Ive read numerous threads with exactly the same problem i have and no one has a permanent fix so sky need to sort something out.... I've reset everything including my router. I've completely set up everything from scratch but still Sky Q wont load the netflix app. The circle just keeps spinning amd it never loads... Every other piece of equipment in the house i can use to watch netflix works seemlessly but Sky q and the mini boxes wont play netflix!!! Absolutley rubbish! Does anyone now have a permanent fix for this please? As stated ive tried all the usual oh and 001 select in settings and refreshed the apps!

[Billy2421]

If a garage puts a faulty part in your car it's the garage fault.

Sky has put a faulty app into there sky Q box  so it is up to sky to fix it.

Not upto customers to regularly turn the sky Q box off then on to get a temporary work around to fix a product installed by sky. 

Sky not say there is a problem and informed there customers what is happening bad bad customer service because when you call sky they say that they are not aware of any problems with Netflix and the sky Q BOX Ha Ha Ha.