Can’t connect to Netflix

[Daniel0210]

@Jojokay 

I have moved your post into a thread already discussing this issue. If you can stand to read 1300+ posts you'll see lots of mentions of the forthcoming fix. We don't know when the fix rollout will start. 

[Officepunk87]

Also cant access netflix through skybox. Works on my phone or laptop instantly, but through sky box it jist spins. Does it off and on since sn update thst also dropped youtube kids. 

[Arthur+Christmas]

Great. Are we getting refunds on Netflix for this month? 

[Anonymous]

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@Arthur+Christmas wrote:

Great. Are we getting refunds on Netflix for this month? 

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For what? Netflix works perfectly, you just can't watch it through the Q box. You could always call them up and ask for a credit for this month but you won't get anything through the forum.

[Gillies23]

Netflix app just has red circle going round. I have tried resetting my router but still not working

[Lynds1981]

Netflix App not loading . I have tried the reboot and tried to load the hidden menu to refresh apps but when entering code 001 nothing happens . I have the settings menu highlighted . Netflix app is still just a continuous circle failing to load . 

[Daniel0210]

@Lynds1981 

I've merged your post into a lengthy thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2). We don't know when this update will start to be rolled out and Sky don't announce it.

[caesarome]

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@Gillies23 wrote:

Netflix app just has red circle going round. I have tried resetting my router but still not working

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@Gillies23 

Your post has been moved to the topic at hand as you can see that the post marked as the answer is from Sky who have said this will be fixed via a software update.

[stereohaven]

Thanks for this thread, the Mother in Law called technical support (me), saying she was having this issue, but I hadn't seen it as it doesn't affect our box, so I have directed her to the TVs Netflix app until sorted.

[Kirsten0103]

My Netflix app not working, all other apps working fine

[Daniel0210]

@Kirsten0103 

Are you seeing the red spinning circle? 

[Kirsten0103]

Yes I am 

[Daniel0210]

@Kirsten0103 

I've merged your post into a lengthy thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2). We don't know when this update will start to be rolled out and Sky don't announce it.

[timmccormack]

Agreed, this is a joke. Can't access Netflix at all today

[Moe3]

Netflix circle is just going around and around without loading