Netflix: Red Spinning Circle on Launch .

[Seashore]

The main issue is that I want to watch Netflix on my tv not a tablet screen or a mobile thats why I want to sort it out. 

[ForestHillJulie]

Hi, 

Thanks for the advice. It did work, but it is a recurring problem and I don't want to have to restart my Sky Box every day. Any other suggestions?

Thanks

[kareana]

Hi please can you escalate this issue for me too. I've never had a problem with this before but it has suddenly started happening in the last week . Many thanks Karrie

@Tom-W19 

[Chodley]

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@Seashore wrote:

The main issue is that I want to watch Netflix on my tv not a tablet screen or a mobile thats why I want to sort it out. 

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So use a TV app or a firestick.

Or possibly a tablet to HDMI 

[kareana]

But this problem has been going on for over a year for a lot of people. My issue with it started this week

[Chodley]

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@kareana wrote:

But this problem has been going on for over a year for a lot of people. My issue with it started this week

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Yes, and for some like me it's never happened. They haven't said (afaik) what causes it but it seems pretty random.

[Daniel0210]

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@kareana wrote:

Hi please can you escalate this issue for me too.

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@kareana 

This is not something an escalation to the Messaging team will help with. If you read the post (post 2) currently showing as the answer it informs us that it should be fixed in the next software release. Sky do not announce in advance when the rollout of updates will start. 

[Daniel0210]

@ForestHillJulie 

Probably connected to the issue some customers are reporting in this thread

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/td-p/4428388

See the post marked as the answer. We don't know when the rollout of the software update will start. 

[Silver+one]

We have had this problem for the last few weeks you cant watch something your paying for  which is a rip off, when i put the mini box on in the bedroom or conservatory it comes on straight away, it needs fixing fast, sky is a rip off anyway 

[Seren76]

Netflix won't  load. 

Tried refreshing apps, rebooted q box. 

Can anyone help please 🙏 

[Daniel0210]

@Seren76 

Are you seeing a red spinning circle as discussed in this very long thread

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/td-p/4428388

If you are see post 2 showing as the answer on there. 

[Jayne18]

Netflix just will not load have to reboot every time - what could this be?

[Daniel0210]

@Jayne18 

Are you seeing a red spinning circle as discussed in this very long thread

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/td-p/4428388

If you are see post 2 showing as the answer on there. 

[Jayne18]

Yes! 

[Daniel0210]

@Jayne18 

Okay. I've moved your posts into that thread. We don't know when the rollout of the next software update will start but hopefully soon.