Netflix: Red Spinning Circle on Launch

[Anonymous]

Are all of these most recent posts the same person trolling or do people just not read anything previously posted?

[Joanne0617]

I have refreshed the apps but Netflix is still not working. Its been 4 days now and no netflix. Please help. Any advice will be appreciated. 

[Daniel0210]

@Joanne0617 

Please see post number 2 currently showing as the answer. We don't know when this update will be rolled out. 

[Stamen]

Plz help my Netflix won't connect on sky q, keeps circling red, don't updates, refresh apps, disconnected boxes , and router and still the problem continues, really frustrating 

[Shakes]

Netflix is not working on Sky Q. have done and tried everything and even contacted netflix but no response. All other apps through Sky Q are working find. Have tried going directly to Netflic APP and each time the logo appears and a red spinning pinwheel below and that's it. Tried requesting Netflix via voice control and same issue. Tried going to home page and selecting Netflic Top Pick Bridgeton and same issue. Switching off at the mains, cleaning sky card and shutting off at the router - still Netflix is doing the same thing. This is Day six of this issue. On day four Sky did have a prompt on clicking the top pick netflix programme saying that there was an issue with Netflix and they are trying to fix it.

Please help @Sky @SkyQ @skytv @Netflix 

[Daniel0210]

@Shakes 

I have moved your post into a thread already discussing this issue that some customers are having. See post 2 currently marked as the temporary answer. 

[Laing1]

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@Stamen wrote:

Plz help my Netflix won't connect on sky q, keeps circling red, don't updates, refresh apps, disconnected boxes , and router and still the problem continues, really frustrating 

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@Stamen I have moved your post into the larger thread all about the problem you are having please see post 2 which is currently marked as the answer 

[Ama56]

When logging in to Netflix I'm getting the red circle going round &  round not logging me in 

[Laing1]

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@Ama56 wrote:

When logging in to Netflix I'm getting the red circle going round &  round not logging me in 

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@Ama56 I have moved your post to the larger thread all about the same problem you are having post markede as the current answer lets you know the current situation with this problem 

[Marc2009]

As ame here been doing it for 2 days now

[Seashore]

Having exactly sane issue as you and we pay Sky for netflix so don't expect that to fix things.  We've tried all the fixes suggested without success so assume uts yet another sky fault. Not impressed.

[jubug]

It's been three days now??

[Laing1]

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@Marc2009 wrote:

As ame here been doing it for 2 days now

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@Marc2009 this is a know problem see the link below and the answer in post 2 

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/td-p/4428388

[Jayewing]

I do the refreshing if Apps, the switch off at plug etc. Then you have to wait 24hrs for the refresh. Sometimes it works but it will go back to the same issue a few days later. Best solution seems to be to leave Sky, no other supplier seems to have this issue. Phoned Sky about it and the woman asked me what worked the last time!!! I hung up, absolute rubbish. We pay Sky a lot of money, they should sort this out.

[lifeat39]

Hi all, I've reset my SkyQ Box and since this, no issues with Netflix loading Note: Not factory reset. Good luck