Netflix: Red Spinning Circle on Launch

[Helen+Warren]

I've tried rebooting the Q box, doing the 0 0 1 thing but still more often than not, I can't get onto Netflix. Its been like it for months now. Its fine on the main Sky box but the whole point of having a Q box is for me & hubby to be able to watch our own preferred programmes. 

[Helen+Warren]

Doesnt work..... tried & re-tried resetting the box to no avail.

[Anonymous]

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@Helen+Warren wrote:

Doesnt work..... tried & re-tried resetting the box to no avail.

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Did you try all of the steps in the 'Answer' post on page 1?

[Chodley]

... specifically the 2nd and 3rd suggested workarounds in the Spoiler section.

[Helen+Warren]

I wouldn't even know where to start with all of that....lol

[Helen+Warren]

That didn't work

[BaileyGB]

It's strange how these fixes work perfectly for some, and not others. Where the problem, a lot of the time anyway, seems to be exactly the same. 

[chadlear]

This worked for me - thanks!

[Anonymous]

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@Helen+Warren wrote:

That didn't work

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There are quote marks in the tool bar, if you use them you'll include the post you're replying to as nobody now knows what you've actually tried.

[chadlear]

This worked for me -

click on the Netflix app and while it's spinning hold down the play/pause button at the same time as the back button until the app opens on screen.

[Meems]

Nor should you have to!
We pay for the convenience of having everything on one platform. It's not convenient if 9 times out of 10 it doesn't work!

[swhxd06]

Well, mine was working perfectly for several weeks - hence I thought that a solution was being rolled out. Not so anymore! It has stopped working again 🤬

I did the logout via Netflix, rebooted the Sky Q box, and it came back on. I guess I'll have to do that regularly until they finally  come up with a permanent fix (if they ever do!)

[pmccoy]

My Netflix is hanging. Can't get into it just keep getting the spinning circle. If sky don't fix this soon I'll cancel my subscription and go elsewhere.

[Anonymous]

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@pmccoy wrote:

My Netflix is hanging. Can't get into it just keep getting the spinning circle. If sky don't fix this soon I'll cancel my subscription and go elsewhere.

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As is your right as long as you're out of minimum term. Do you not have a smart TV that has the Netflix app built in?

[Chodley]

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@swhxd06 wrote:

Well, mine was working perfectly for several weeks - hence I thought that a solution was being rolled out. Not so anymore! It has stopped working again 🤬

I did the logout via Netflix, rebooted the Sky Q box, and it came back on. I guess I'll have to do that regularly until they finally  come up with a permanent fix (if they ever do!)

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Did you try it before rebooting the Q box (which takes ages) but after doing the device logout (which takes moments) ?