Netflix often not working on SkyQ

[Anonymous]

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@JJC wrote:

Netflix is in Spanish. I speak English. Has my Q box been hacked? 

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No, your Sky Q box hasn't been hacked.

It is however possible that your Netflix account has been hacked.

https://help.netflix.com/en/node/13245

While in the account, change your password.

[popeye100]

About once a week we connect to Netflix most times its the red circle the mini hub has no ptoblems

Sky q box model es340d

Sn d80019cc000343

Tried the reboot and most of the solutions on discussion group with no improvement 

[Chodley]

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@popeye100 wrote:

About once a week we connect to Netflix most times its the red circle the mini hub has no ptoblems

Sky q box model es340d

Sn d80019cc000343

Tried the reboot and most of the solutions on discussion group with no improvement 

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Can you try kicking off all devices via the app and see if it will start then?

[popeye100]

can you be more explicit with your reply, netflix is via the app on  sky  The sky box has only connections required ie aerial , internet via hub ,and output to TV  what could I kick off

[Chodley]

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@popeye100 wrote:

can you be more explicit with your reply, netflix is via the app on  sky  The sky box has only connections required ie aerial , internet via hub ,and output to TV  what could I kick off

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As per the suggested workaround in the Spoiler section of the "Answer" Post on page 1. You need to do it on a PC browser or phone Netflix app.

[Anonymous]

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@popeye100 wrote:

can you be more explicit with your reply, netflix is via the app on  sky  The sky box has only connections required ie aerial , internet via hub ,and output to TV  what could I kick off

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From under the spoiler tag on the 2nd post, first page:-

Sign Out of device through Web Browser:

1. Log into Netflix via the web browser.
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Under the Security and Privacy option, click on Manage access and devices.
5. Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).
6. Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.
7. Go to your SkyQ box and launch the Netflix app on your SkyQ box.

Opt out of A/B test groups:

1. Log into Netflix via the web browser
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Scroll to the bottom
5. Turn OFF test participation 
6. Reboot device.  

[Helen211]

I've reset the Apps with 0 0 1 but still not working. 

[Laing1]

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@Helen211 wrote:

I've reset the Apps with 0 0 1 but still not working. 

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@Helen211 Ive moved your post into a larger thread thats all about the problem you are having if you have a read through it you will find a couple of work arounds while this problem is investigated 

[Jodie+w]

Has anyone managed to resolve this as mine is constantly not working now. Before it was every now and again. Now it's all the time 🫠

TIA

[BaileyGB]

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@Jodie+w wrote:

Has anyone managed to resolve this as mine is constantly not working now. Before it was every now and again. Now it's all the time 🫠

TIA

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Please read the post above yours

[Ken66]

Bloody ridiculous, not one actual easy confirmed why of this fix. We should all ask for money back on this **bleep** service 

.

[Anonymous]

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@Ken66 wrote:

Bloody ridiculous, not one actual easy confirmed why of this fix. We should all ask for money back on this **bleep** service 

.

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Have you not actually read any part of the thread? Never mind, I suspect I know the answer.

[Ken66]

Not a clue what part of the thread to follow that actually fixes the problem, not a patch or short team fix.

Remember we are not all IT, Internet savey!

Also, we customers are paying for a service if it different for customer maybe useful for arranged phone call to talk customer through the issue. Ring up enough about adding extra services, mobile etc.

What does this mean?

Sky Q 1GB 32C009 - HDMI to TV, hard wired to router with WiFi disabled on the Q box
Sky Ultrafast1 FTTP 150Mbps, previously NowTV BB FTTC
Sony KDL-50W755C 50 inch Smart Full HD TV - audio via optical cable to soundbar
Yamaha YAS-103 Soundbar

[Chodley]

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@Ken66 wrote:

Not a clue what part of the thread to follow that actually fixes the problem, not a patch or short team fix.

Remember we are not all IT, Internet savey!

Also, we customers are paying for a service if it different for customer maybe useful for arranged phone call to talk customer through the issue. Ring up enough about adding extra services, mobile etc.

What does this mean?

Sky Q 1GB 32C009 - HDMI to TV, hard wired to router with WiFi disabled on the Q box
Sky Ultrafast1 FTTP 150Mbps, previously NowTV BB FTTC
Sony KDL-50W755C 50 inch Smart Full HD TV - audio via optical cable to soundbar
Yamaha YAS-103 Soundbar

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Did you try the "Answer" post? The best workaround is in there, that's worked for most people.

[Chloe-W22]

Hi all,

We're continuing to work in the background investigating a fix once and for all for the circle of doom issue!

Can I ask, has anyone waited out the red spinning circle? Do you get any error codes after waiting for 5/10 minutes?

Any feedback is appreciated!