My Netflix won’t load on my sky Q.. circle keeps spinning. Can anyone help?

[Ro+de]

No, could you tell me how? 

[Chodley]

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@Ro+de wrote:

No, could you tell me how? 

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Log into netflix.com

click on your avatar/profile

select "manage access and devices"

Sign out button next to the Sky box(es)

[Chaddyboy]

Been having these exact same issues now for the last 2/3 months, sometimes it'll work immediately othertimes not. Tried clicking any Netflix show in the 'On Demand' section & again, sometimes works, sometimes not. Access to Netflix via my Laptop is flawless but I'd rather watch on a 55" than 13" so why is this still an issue ? Done the reboot, pause & back button hack, signed out via Web & nothing works.

[Chris+Hennnig]

(removed) Rebooted every (removed) thinging in the house.  Updated all the software, refeshed all the apps umpteen times, opted out of testing.  Can access neflix via tab/computer phone instantly.  Wifi speed is good.  But still keep getting red spinning cirlce.  if i switch it all off and back on again then it works for 12 hours ish.  This is not the sort of service that I expect.

Moderator note: Removed inappropriate language

[Anonymous]

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@Chaddyboy wrote:

Been having these exact same issues now for the last 2/3 months, sometimes it'll work immediately othertimes not. Tried clicking any Netflix show in the 'On Demand' section & again, sometimes works, sometimes not. Access to Netflix via my Laptop is flawless but I'd rather watch on a 55" than 13" so why is this still an issue ? Done the reboot, pause & back button hack, signed out via Web & nothing works.

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Have you completed the steps detailed in the 2nd post on page 1, the "answer"?

Have you tried the suggestion by @Sam9999 given a few posts back?

It's still an issue because they haven't found the cause yet, one page back I think, a Sky employee confirmed that they are aware of it and trying to fix it.

[Chaddyboy]

Giving it a try now, tried everything else. Managed to get it running again earlier via a Router & Sky Box mains reboot, currently on a Squid Games The Challenge binge & have it on pause after 7 episodes while I cook dinner as I dare not switch it off again

[Ro+de]

Spoiler

Unfortunately this hasn't worked either. Thanks though for trying.  Is it best if I cancel netflix on sky and just go back to having it separate?

[crimsonavenger01]

@Chodley 

All of them. None of them worked.

Everyone who posted a solution @everyone if you like. None worked.

[Chodley]

Hmm. That's a shame. It worked immediately for at least 3 others. Maybe there's more than one cause/problem.

I'd be surprised if how you are contracted affects this (though I am contracted direct wuth netflix and don't have the problem, but I believe that's just coincidence) - I mean if you can't get it to run how would you even sign out on the app to change your login?

[Chodley]

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@crimsonavenger01 wrote:

@Chodley 

All of them. None of them worked.

Everyone who posted a solution @everyone if you like. None worked.

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Well to be honest it's a bit difficult to know if you've seen every post so if you aren't explicit about what you've tried, you might have missed something.

Did you do the "sign out of the sky box on Manage Access and Devices" that has worked for others recently?

[crimsonavenger01]

@Chodley 

Yes. It signed out on the mini box and the TV apps, but not the Q box.

My original reply was to the post about updating apps on Q via a code on 'settings', (sorry I forgot to tag them in) then everything before and since. 

I accept I haven't read all 550 odd posts, so could have missed something 

[Chodley]

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@crimsonavenger01 wrote:

@Chodley 

Yes. It signed out on the mini box and the TV apps, but not the Q box.

My original reply was to the post about updating apps on Q via a code on 'settings', (sorry I forgot to tag them in) then everything before and since. 

I accept I haven't read all 550 odd posts, so could have missed something 

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Ok so it doesn't work on all the boxes? Have you tried force -signing it out on the Q using the browser interface as well? You don't need to kick it off on the TV app, this is about forcing it to re-authenticate from scratch on the Q. That sounds like you might have done the opposite of what worked for the others.

the other one that seemed to work for some people was loading multiple other apps first which seemed to force Netflix out of RAM and then restart it.

[Mike11970]

So I filled all the advise on here, but the issue justo rot coming back.

whatnfixed this for me was my physicalTV internet connection (not the sky box internet connection)

I had forgotten to connect my TV via wifi to sky internet when I changed over a few months back

onceninconnected the TV to the wifi I never had this issue since 

[Chaddyboy]

So, having tried the on / off router & Sky Q box trick, logging in / out & every other method to no avail I've managed to (hopefully) resolved the problem with the logging out of the Sky Q box trick via the Netflix page on my Laptop. Back on the Sky Box it now loads instantly, hoping it lasts.

[BaileyGB]

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@Chaddyboy wrote:

So, having tried the on / off router & Sky Q box trick, logging in / out & every other method to no avail I've managed to (hopefully) resolved the problem with the logging out of the Sky Q box trick via the Netflix page on my Laptop. Back on the Sky Box it now loads instantly, hoping it lasts.

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This fix seems to be working for me too🤞🏼It sticks!