Netflix app crashing/won't load

[BaileyGB]

Hey Helena,

If you contact Kirsty from Sky ( she in this thread) she'll be able to help you. She's dealing directly with Netflix. 

[Helena70]

Hi @BaileyGB @Many thanks, have done all the necessary for Kirsty and sent message. It's in the hands of the Gods now🙏🏻 Many thanks!

[Chodley]

"and to use another device to watch Netflix "

Why not? You get proper DolbyVision and 24fps support then.

[Anonymous]

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@BaileyGB wrote:

Hey Helena,

If you contact Kirsty from Sky ( she in this thread) she'll be able to help you. She's dealing directly with Netflix. 

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No she's not. She's passing on the required details to the technical team.

[Helena70]

@Chodley @Don't quite understand what you're saying? I certainly don't want to watch on my ipad when I have a 65" LG OLED hanging on the wall lol.

[Anonymous]

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@Helena70 wrote:

Been having the same problem with Netflix for over a week, red circle just spinning and spinning. Tried most of the above, and what does work for us is the switching off of everything, and rebooting the hub for it to reconnect to Netflix, but every night?!? Can't do that, and shouldn't have to. Tried a chat with Netflix last night, and they assured me that this problem will be fixed within one week, and to use another device to watch Netflix (no!) and to please bear with them for the time being *sigh*

I'm now considering dispensing with the app via Sky and going direct with Netflix. I've done this with Paramount+ because I don't want Sky Cinema to access Paramount via Sky, BUT, when i did that I still had to go via Sky with Paramount+ to pay, so if that's anything to go by, I could be shooting myself in the foot doing the same with Netflix and ending up back at square one. Has anyone actually opted out of the Sky Netflix app and subscribed directly to Netflix and got a good result please? Thanks😊

What a palarva, but my thoughts are, it's nothing to do with our tv's or anything else, it's purely a problem between themselves, with the new fibre set up, some have it some don't, and therein lies the problem methinks. 

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Since you don't seem to want to use the App on your TV for instance (why I have no idea) then you'd be using the exact same App through your Sky Q box so you'll have the exact same problem whilst possibly paying more directly to Netflix.

Nobody has ever suggested it's the TV's themselves at fault.

Did you try the trick of switching to another App and then back to Netflix?

[Anonymous]

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@Helena70 wrote:

@Chodley @Don't quite understand what you're saying? I certainly don't want to watch on my ipad when I have a 65" LG OLED hanging on the wall lol.

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He's saying that the App on the TV may support higher standards than the default Sky version.

[Chodley]

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@Helena70 wrote:

@Chodley @Don't quite understand what you're saying? I certainly don't want to watch on my ipad when I have a 65" LG OLED hanging on the wall lol.

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Run it on the LG

DolbyVision gives better HDR. The Sky box doesn't support it.

24fps is the native framerate for movies (and a lot of high budget TV shows that try to look like movies) and the Sky box can't output it so you get janky camera pans from the conversion between 24 and 50 (or 60 if you turn that option on which doesn't really help).

fwiw my Netflix account is direct with them but it doesn't add anything other than cost to getting it from Sky if you have Sky's UHD Option.

[Helena70]

Yes I did @Anonymous I tried the tv app, it's the same. I mentioned the tv problem purely because of Googling this Netflix problem, where people have suggested clearing Netflix cache, blah blah blah, but my tv does that itself after i turn it off, so didn't bother even going there, and came in here instead, just to see if it was prevail at with Sky q, and seems it could well be. 

[Chodley]

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@Helena70 wrote:

Yes I did @Anonymous I tried the tv app, it's the same. I mentioned the tv problem purely because of Googling this Netflix problem, where people have suggested clearing Netflix cache, blah blah blah, but my tv does that itself after i turn it off, so didn't bother even going there, and came in here instead, just to see if it was prevail at with Sky q, and seems it could well be. 

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Hang on - the LG app doesn't work either? That's very strange.

[Helena70]

Hallelujah !! I got a result! I have my Netflix back yayyyy! I went into my netflix account on ipad,, saw that 'participate in Netflix tests', clicked on it, it was 'on', so I turned it off, and voila, have Netflix both loading on Sky app and my tv app. A result👍 Thank you Kirsty and all who recommended doing this, maybe it will work for you all with this problem, gotta be worth a try? Thanks to all for your help and advice also, great community here😊

[Lexi+Neave]

I can't find the participate bit

[Anonymous]

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@Lexi+Neave wrote:

I can't find the participate bit

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Log in to your Netflix account online and go to the account section, scroll down to the Settings section. You'll find it there.

[Famine+Resistant]

Sometimes there is just nothing you can do. I feel your pain. What I do is I move the cheese plant slightly to the left of the window. It doesn't help with the Netflix app but it does stifle growth! On a more serious note just unplug your hdmi cables from the box and the TV. Reboot the box, wait for 90 seconds and then plug the hdmis back in, box first and TV next. Reboot the box and hey presto it will work. And then move the cheese plant back to where it was to encourage growth!

[Chodley]

I don't reckon unplugging HDMIs will have much effect. Less than cheese plants potentially.