Hi Guys - Found this thread after spending ,2 hours on the phone to Sky after a busy day at work tonight over this problem.
I fixed my problem by sheer luck and messing around with the Netflix App on the Sky Q box.
1. Login to Netflix and ignore the request for Payment details.
2. Click on your Netflix Main Account Profile.
3. Click on the bottom "Get Help" this opens up a selection of settings options (not really Help). Here you will see "Reload Netflix".
4. Click on "Reload Netflix"
The final option should bring up a new welcome to Netflix through Sky flash screen with prompts to link your Netflix account to your Sky TV package.
Bish bash bosh. Sorted in less than 1 minute.
Note to Sky: Please can you send this around as a Memo to all your customer support tech departments and save us all hours of needless stress and time on the telephone!!!!!
