Netflix app will not load. Keeps wiring when being selected via sky remote.

[JayneMu]

Every time I try to load the Netflix app from my sky remote it will not load. I keep getting the whirring circle then nothing! I have been able to access via my smart tv as an alternative but have just received notification that from 16th Oct my smart tv will no longer support Netflix therefore I won't be able to use the alternative access. How do I get it to load via sky?

[Lisa-P1987]

Hi there @JayneMu , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.