Netflix app opening randomly, whilst watching other content

[marie_25]

Hello, 

My sky box keeps randomly switching to Netflix. No one has selected the app, we could be midway through a movie and it just randomly opens! 

Help! 

Moderator note: subject of thread updated to better reflect the conversation

[Jones_The_Cat]

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@marie_25 wrote:

Hello, 

My sky box keeps randomly switching to Netflix. No one has selected the app, we could be midway through a movie and it just randomly opens! 

Help! 

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Is it the Netflix app on your Sky Q box which is opening, or is it the Netflix app on your smart TV which is opening? 

[marie_25]

Hello, it's the app on the actual sky box, the one I'm logged into etc. 

Thanks 

[purenoobage]

Same for me too, only started doing it yesterday 

[Oooteedee]

This is happening here, too. Can someone from Sky please respond?

[AprilChow]

I'm having this problem too. Any solutions?

[Hawhawhaw]

Can someone at this horrible company actually reply ? I have this issue too and I'm about to hop the box off a wall at this point 😂😂 it's clearly a bug in the system that you lot can't be bothered to repair maybe get your team to evaluate this and bring out an efficient software update? 

[Laing1]

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@Hawhawhaw wrote:

Can someone at this horrible company actually reply ? I have this issue too and I'm about to hop the box off a wall at this point 😂😂 it's clearly a bug in the system that you lot can't be bothered to repair maybe get your team to evaluate this and bring out an efficient software update? 

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@Hawhawhaw Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

[KevNewMedia · Accepted solution]

Hi Everyone

Thank you for making us aware of this issue.

To enable us to investigate, we need some further information. Can you provide the answers to the following questions, the next time that you experience it?

Please note that we can only investigate the issue within 5 days, so it's really important that you tell us the information as soon as it happens 😀

Before the issue happened: 

• Are you signed in to the Netflix app?
• Were you using Netflix before the app opened itself? 

When it happens:

• How often does it happen? 
• Can you get the issue to happen all the time by doing the same steps, if so what are they?
• Please tell us the date and time that this happened, ie 17/4/24 at 7.36pm.

I've marked the thread as answered, so that people visiting this thread, know the information we are looking for and if the thread gets bigger, it's easy to find the most up-to-date information.

[Nhellier]

When watching tv. Just normal sky Netflix randomly opens. It isn't even the one via sky as it isn't logged in. It's just done it 3 times in 5 mins. 

can someone contact me with some advice please

[Bushman1]

My skybox has been doing this for ages. I have tried everything to stop it, at one point is was doing it every couple of miniutes. It now does it every day once or twice.