Netflix app intermittently freezes when viewing through sky Q

[Markpf63]

Has anyone got a solution to stop Netflix Freezing. I've tried going on and out of the app. I've tried unplugging, waiting 5 mins the rebooting sky q . But still freezes at random times.

[Greenfingers001]

Hi there @Markpf63 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Markpf63]

I do need this sorting as it's impossible to watch Netflix 

[Chodley]

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@Markpf63 wrote:

I do need this sorting as it's impossible to watch Netflix 

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I've re-escalated. Make sure you reply to the chat inside 48 hours. 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Markpf63.

[Lisa-P1987]

We are still looking to help you @Markpf63 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks