Netflix added when asked not to, called and told removed and it hasn't been, kids channels have now

[sarah+and+craig]

I changed my TV package so I could get TNT sports. I was asked if I wanted Netflix added and I said NO as we already have a multi-screen account. It was added! 

I called to have it removed and was told that was done and any issue to call Netflix. I done this as I was still getting the login screen. I was then told by them that it hadn't been removed properly.

I have also this morning lost all the kids channels, when you have two 8yr olds this isn't great!

Thanks

[oldfella]

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@sarah+and+craig wrote:

I changed my TV package so I could get TNT sports. I was asked if I wanted Netflix added and I said NO as we already have a multi-screen account. It was added! 
I called to have it removed and was told that was done and any issue to call Netflix. I done this as I was still getting the login screen. I was then told by them that it hadn't been removed properly.
I have also this morning lost all the kids channels, when you have two 8yr olds this isn't great!
Thanks

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Hi @sarah+and+craig 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home