Netflix account on main device TV has email and user not known to me?

[cheryl+gannon]

when I sign out and back in again, it tells me there is technical issue and that I need to contact you for help with my order. It's not a new order as I have Netflix on my sky account. Seems my account has been hacked or changed when I go into it on the usual app

[oldfella]

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@cheryl+gannon wrote:

when I sign out and back in again, it tells me there is technical issue and that I need to contact you for help with my order. It's not a new order as I have Netflix on my sky account. Seems my account has been hacked or changed when I go into it on the usual app

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Hi @cheryl+gannon 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home