Netflix Update Payment

[GaryG212]

• Hi everyone,
  I'm hoping someone in this community might have had a similar experience and found a solution. I recently recontracted my Sky TV package after cancelling, managing to secure a better deal that included Netflix.
  However, my Netflix is now asking me to update my payment details, indicating it's no longer linked to my Sky account. I've contacted Netflix, who confirmed the issue is with Sky and they need to relink my account.
  I've spent over an hour on the phone with Sky's technical support, who were unable to resolve the issue. They then transferred me to the "Downgrades" team, who told me that removing and re-adding Netflix would invalidate my negotiated deal and increase my costs – which is completely unacceptable. They then transferred me back to technical, who were still unable to help. I also spoke to Netflix who said Sky needed to resend an activation email, which Sky technical support were unable to do.
  Essentially, I'm stuck in a loop with no one able to resolve this without me paying more for a service that's supposed to be included.
  Has anyone else experienced this issue after recontracting? If so, were you able to get it resolved, and how? Any advice or suggestions would be greatly appreciated.
  Thanks in advance,

[lettice]

Have you tried activating your Netflix as the procedure shows here;

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

[GaryG212]

Hi,

Yes, we also went through this with the tech team on the phone this morning

. 

[best+of+the+best]

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@GaryG212 wrote:

• Hi everyone,
  I'm hoping someone in this community might have had a similar experience and found a solution. I recently recontracted my Sky TV package after cancelling, managing to secure a better deal that included Netflix.
  However, my Netflix is now asking me to update my payment details, indicating it's no longer linked to my Sky account. I've contacted Netflix, who confirmed the issue is with Sky and they need to relink my account.
  I've spent over an hour on the phone with Sky's technical support, who were unable to resolve the issue. They then transferred me to the "Downgrades" team, who told me that removing and re-adding Netflix would invalidate my negotiated deal and increase my costs – which is completely unacceptable. They then transferred me back to technical, who were still unable to help. I also spoke to Netflix who said Sky needed to resend an activation email, which Sky technical support were unable to do.
  Essentially, I'm stuck in a loop with no one able to resolve this without me paying more for a service that's supposed to be included.
  Has anyone else experienced this issue after recontracting? If so, were you able to get it resolved, and how? Any advice or suggestions would be greatly appreciated.
  Thanks in advance,

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Hi @GaryG212 you won't be paying any more updating your card payment details doesn't mean you'll be paying more for the service.

All the years I've had Netflix with Sky I've never been charged more for updating my payment details even when I had Sky Q then tried Sky Stream then went back to Sky Q 

Go to your Netflix Account if your Netflix subscription is showing  billed via Sky updating your payment details at Netflix.com isn't going to cost you any more.

The credit showing was when I changed from Sky Q to Sky Stream then back to Sky Q

I've updated my payment details twice due to expired cards but never been charged more for Netflix by doing so.

[GaryG212]

I just updated the payment details and £18.99 was debited from my card account no reference to sky billing.. I've tried now to re log in through the skyq TV, which obviously works as I've now paid 18.99 but it's still not billing through sky 

[best+of+the+best]

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@GaryG212 wrote:

I just updated the payment details and £18.99 was debited from my card account no reference to sky billing.. I've tried now to re log in through the skyq TV, which obviously works as I've now paid 18.99 but it's still not billing through sky 

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Sorry to hear that you've been charged for updating your payment details @GaryG212 

Did you recieve the activation email from Sky to link your Netflix account to be billed from Sky 

If your  Netflix subscription doesn't state it's billed via Sky then your Netflix Account isn't linked I'm afraid 

Also apologies if your Netflix experience wasn't as I mentioned.

[GaryG212]

Hi.. 

We didn't get a activation email, I have a feeling the problem lies with the fact that we initiated a cancellation but managed to renegotiate a deal near the end of the cancellation period. We had sky for years and Netflix was included, and we cancelled but renegotiate . However sky are adamant that there is no activation email needed and should be done through the Q box, but it's simply not happening

[best+of+the+best]

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@GaryG212 wrote:

Hi.. 

We didn't get a activation email, I have a feeling the problem lies with the fact that we initiated a cancellation but managed to renegotiate a deal near the end of the cancellation period. We had sky for years and Netflix was included, and we cancelled but renegotiate . However sky are adamant that there is no activation email needed and should be done through the Q box, but it's simply not happening

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Fair comment @GaryG212 I'm going back two years so the process might have changed somewhat but I still recieved an email when going back to Sky Q