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Discussion topic: Netflix: Red Spinning Circle on Launch

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This message was authored by Colin0000 This message was authored by: Colin0000

Re: Netflix: Red Spinning Circle on Launch

Are all of these most recent posts the same person trolling or do people just not read anything previously posted?

Sky Q 2GB 32B106 - HDMI to TV, hard wired to router with WiFi disabled on the Q box
VM 256Mbps via rubbish VM HUB 3 router
Samsung S95C 55"
This message was authored by Joanne0617 This message was authored by: Joanne0617

Re: Netflix: Red Spinning Circle on Launch .

I have refreshed the apps but Netflix is still not working. Its been 4 days now and no netflix. Please help. Any advice will be appreciated. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Netflix: Red Spinning Circle on Launch .

Posted by a Superuser, not a Sky employee. Find out more

@Joanne0617 

Please see post number 2 currently showing as the answer. We don't know when this update will be rolled out. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Stamen This message was authored by: Stamen

Re: Netflix issue

Plz help my Netflix won't connect on sky q, keeps circling red, don't updates, refresh apps, disconnected boxes , and router and still the problem continues, really frustrating 

This message was authored by Shakes This message was authored by: Shakes

Netflix is not working on Sky Q

Netflix is not working on Sky Q. have done and tried everything and even contacted netflix but no response. All other apps through Sky Q are working find. Have tried going directly to Netflic APP and each time the logo appears and a red spinning pinwheel below and that's it. Tried requesting Netflix via voice control and same issue. Tried going to home page and selecting Netflic Top Pick Bridgeton and same issue. Switching off at the mains, cleaning sky card and shutting off at the router - still Netflix is doing the same thing. This is Day six of this issue. On day four Sky did have a prompt on clicking the top pick netflix programme saying that there was an issue with Netflix and they are trying to fix it.

 

Please help @Sky @SkyQ @skytv @Netflix 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Netflix is not working on Sky Q

Posted by a Superuser, not a Sky employee. Find out more

@Shakes 

I have moved your post into a thread already discussing this issue that some customers are having. See post 2 currently marked as the temporary answer. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Laing1 This message was authored by: Laing1

Re: Netflix issue

Posted by a Superuser, not a Sky employee. Find out more

@Stamen wrote:

Plz help my Netflix won't connect on sky q, keeps circling red, don't updates, refresh apps, disconnected boxes , and router and still the problem continues, really frustrating 


@Stamen I have moved your post into the larger thread all about the problem you are having please see post 2 which is currently marked as the answer 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Ama56 This message was authored by: Ama56

Trying to log on to Netflix but just getting the circle going round and round

When logging in to Netflix I'm getting the red circle going round &  round not logging me in 

This message was authored by Laing1 This message was authored by: Laing1

Re: Trying to log on to Netflix but just getting the circle going round and round

Posted by a Superuser, not a Sky employee. Find out more

@Ama56 wrote:

When logging in to Netflix I'm getting the red circle going round &  round not logging me in 


@Ama56 I have moved your post to the larger thread all about the same problem you are having post markede as the current answer lets you know the current situation with this problem 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Marc2009 This message was authored by: Marc2009

Re: Netflix won’t load

As ame here been doing it for 2 days now

This message was authored by Seashore This message was authored by: Seashore

Re: Netflix sporadically not loading

Having exactly sane issue as you and we pay Sky for netflix so don't expect that to fix things.  We've tried all the fixes suggested without success so assume uts yet another sky fault. Not impressed.

This message was authored by jubug This message was authored by: jubug

Re: Netflix sporadically not loading

It's been three days now??

This message was authored by Laing1 This message was authored by: Laing1

Re: Netflix won’t load

Posted by a Superuser, not a Sky employee. Find out more

@Marc2009 wrote:

As ame here been doing it for 2 days now


@Marc2009 this is a know problem see the link below and the answer in post 2 

 

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/td-p/4428388


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Jayewing This message was authored by: Jayewing

Re: Netflix won’t load

I do the refreshing if Apps, the switch off at plug etc. Then you have to wait 24hrs for the refresh. Sometimes it works but it will go back to the same issue a few days later. Best solution seems to be to leave Sky, no other supplier seems to have this issue. Phoned Sky about it and the woman asked me what worked the last time!!! I hung up, absolute rubbish. We pay Sky a lot of money, they should sort this out.

This message was authored by lifeat39 This message was authored by: lifeat39

Re: Netflix: Red Spinning Circle on Launch .

Hi all, I've reset my SkyQ Box and since this, no issues with Netflix loading Note: Not factory reset. Good luck 

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