Netflix app not loading

[Daniel0210]

@Moe3 

See the post currently marked as the answer (post 2). We don't know when this update will start to be rolled out and Sky don't announce it.

[Marianne1979]

Netflix won't load - just a red spinning circle , we've tried all the pointers given 

Turn off sky box wait and turn on

refresh Apps in settings 

using the remote to fix it and now I've found a post saying this is a known issue to sky ?
The next software update will fix it when is this software update Sky ? 
please help so frustrating especially with kids ! 

[Daniel0210]

@Marianne1979 

I've moved your post into the thread discussing this. We don't know when this update will start to be rolled out and Sky don't announce it.

[Emskilew]

Been getting the red spinning circle on netflix for the past 2 weeks on my sky q box. No other apps affected. Rediculious considering how much i pay every month

[Anonymous]

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@Marianne1979 wrote:

Netflix won't load - just a red spinning circle , we've tried all the pointers given 

Turn off sky box wait and turn on

refresh Apps in settings 

using the remote to fix it and now I've found a post saying this is a known issue to sky ?
The next software update will fix it when is this software update Sky ? 
please help so frustrating especially with kids ! 

---

Try the following suggestion in this post:- 

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4673516/highlight/true#...

[WendyHinton]

Sorry I'm a newbie and haven't  read all the other comments.

is there another way to watch Netflix?

[CDD1973]

Netflix fails to load and all i see is the Netflix logo and spinning red circle. I've tried rebooting the SkyQ main box and the problem persists

[Phw7]

I have same problem - Netflix app just shows the logo and spinning wheel of death below. Please fix! Many thanks.

[caesarome]

@CDD1973 @Phw7 

I have moved your posts to the topic at hand where you can see (the post marked as the answer) that this is a known issue that will be fixed when the software updates rolls out, whenever that is.

[AH1990]

You need to refund eveyone then. When is the next update?

[Daniel0210]

@AH1990 

Sky don't announce when the rollout of the update will start. Personally I doubt there will be a refund. 

[jenko109]

Raised a complaint and got told there is no issue with netflix, despite their own staff on here already acknowledging there is. 

[Cheliir]

None of this works, please help! I pay for Netflix through Sky and we have the red circle of doom! It's been over a week now and it's driving us a bit potty. We can access on other means ie phone and firestick but it's not working through sky. I have done reboot of rooter and turned off and on sky box and did the settings 001 and refresh apps but nothing seems to work. Are we destined for a calm to @Sky???

[Chodley]

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@Cheliir wrote:

None of this works, please help! I pay for Netflix through Sky and we have the red circle of doom! It's been over a week now and it's driving us a bit potty. We can access on other means ie phone and firestick but it's not working through sky. I have done reboot of rooter and turned off and on sky box and did the settings 001 and refresh apps but nothing seems to work. Are we destined for a calm to @Sky???

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And did you do the one thing that has been mentioned on here to work for a lot of people, logging in on another device and booting off the sky box via "manage access and devices"?

[Cheliir]

Yes it works on all my other devices just not on the Sky box. Including through "manage access and devices"