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Discussion topic: Netflix: Red Spinning Circle on Launch

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This message was authored by Chodley This message was authored by: Chodley

Re: Netflix on sky q will not load

Posted by a Superuser, not a Sky employee. Find out more

@MarkJ22 wrote:

I'm having the exact same issue. 

 

Netflix is fine in minis, direct to the TV, computer and phone.

 

It just starts then the red circle whirls forever.

 

All the other App channels are fine.

 

Come on Sky, there must be a fix for this!!!!!

 



Have you tried what's in the post immediately above yours?

 

I've also never heard of this button combination before. I don't know what it's supposed to do.

This message was authored by MarkJ22 This message was authored by: MarkJ22

Re: Netflix on sky q will not load

Yes

 

Tried all those ideas with no result!!!

This message was authored by steve+bendell This message was authored by: steve+bendell

Re: Netflix on sky q will not load

I have been having the same problem for weeks the unplugging used to work it doesnt now.  The stupid thing is it is only the main SkyQ box that has this issue the 2 mini boxoxes work fine,  doesn't make sense as the mini boxes are driven by the main box.

Fed up with sky issues and glitches, Virgin have just laid cables in my road, just waiting for it to go live and I'm off.

This message was authored by MarkJ22 This message was authored by: MarkJ22

Re: Netflix on sky q will not load

I have the same. 

 

Turn the Q box off and then reboot. Works for a while then freezes again

 

Mini boxes are fine.

 

As far as I'm concerned it's definitely A sky q software issue And Sky should pull their fingers our and sort it!!!!

This message was authored by Football1964 This message was authored by: Football1964

Re: Netflix on sky q will not load

I have this issue too and have to reboot sky Q box almost everytime i want to use Netflix.

Very frustrating and something needs to be done about it.

This message was authored by steve+bendell This message was authored by: steve+bendell

Re: Netflix on sky q will not load

I have it back now after refreshing the apps in the hidden menue,  but it takes time to take effect usually overnight.

 

Just out of interest has anyone got any help from Sky,  I get fed up with waiting on the phone,  Sky should be monitoring this and acting on it.   They use this to stop us calling them, absolving their respposibility.

This message was authored by MarkJ22 This message was authored by: MarkJ22

Re: Netflix on sky q will not load

I've not bothered calling them? I'm not sure what they can do as it's A software issue and the call centre people are not teccies!!!

 

I was told by a very aggressive mod on here that Sky do monitor this forum so lets hope the do

This message was authored by Colin0000 This message was authored by: Colin0000

Re: Netflix on sky q will not load


@steve+bendell wrote:

I have it back now after refreshing the apps in the hidden menue,  but it takes time to take effect usually overnight.

 

Just out of interest has anyone got any help from Sky,  I get fed up with waiting on the phone,  Sky should be monitoring this and acting on it.   They use this to stop us calling them, absolving their respposibility.


One of the Sky employees on here asked for some details from the box which she passed on to the techies, I have no idea if that was what helped but a while later and I've not had to reboot for a few weeks now.

Sky Q 2GB 32B106 - HDMI to TV, hard wired to router with WiFi disabled on the Q box
VM 256Mbps via rubbish VM HUB 3 router
Samsung S95C 55"
This message was authored by Ilya+Joaquin+Marc This message was authored by: Ilya+Joaquin+Marc

Re: Netflix on sky q will not load

Perhaps the employee could pass on all our concerns. Appears this is a very common problem. I've given up using the Sky app. Using the Amazon Fire Stick to access Netflix. No issues with Prime or Apple TV. 

This message was authored by jackjag89 This message was authored by: jackjag89

Re: Netflix on sky q will not load

I'm having the same issues as everyone else. Netflix load screen just spins round and round. So annoying! Tried all the suggestions on here too and doesn't seem to do anything 

This message was authored by LSRahman This message was authored by: LSRahman

Re: Netflix on sky q will not load

I am getting so fed up with this now coz I have been having this problem continuously since I had fiber broadband put in July everyweek it happens & nothing seems to work. It's not netflix as I can watch it on my smart TV and on my phone but only problem is on the sky q box.

I have phoned sky so many times & thinking about making an official complain to have this sorted out. 

This message was authored by Ilya+Joaquin+Marc This message was authored by: Ilya+Joaquin+Marc

Re: Netflix on sky q will not load

If only Sky bothered to read these comments and act upon them. 

This message was authored by Dimpledee This message was authored by: Dimpledee

Re: Netflix on sky q will not load

I'm having this same issue, it just will not load. Yes I've done all of the past suggestions, so now what? 
@QSky 

This message was authored by Anonymous This message was authored by: Anonymous

Re: Netflix on sky q will not load

I'm having the same problem with netflix loading on my sky q box as everyone else. Just rebooted but that made no difference, I'm in the middle of refreshing the apps, so far no difference, have tried the two button press thing, also no good. Come on Sky this is ridiculous get your finger out and fix this!

 

This message was authored by Colin0000 This message was authored by: Colin0000

Re: Netflix on sky q will not load

I'd love to know what, if anything, Sky did to mine then because it's still fine since I passed on some details from the App.

Sky Q 2GB 32B106 - HDMI to TV, hard wired to router with WiFi disabled on the Q box
VM 256Mbps via rubbish VM HUB 3 router
Samsung S95C 55"
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