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Discussion topic: Netflix: Red Spinning Circle on Launch

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This message was authored by Colin0000 This message was authored by: Colin0000

Re: Netflix on sky q will not load


@WestLondon1991 wrote:

Same issue for me - Netflix just spins and spins and never loads, clearly an issue with Sky. Is this being investigated? 


Yes, one of the Sky employees got a couple of us at least to forward some details from the box to send to the technical team.

Sky Q 2GB 32B106 - HDMI to TV, hard wired to router with WiFi disabled on the Q box
VM 256Mbps via rubbish VM HUB 3 router
Samsung S95C 55"
This message was authored by Sarah2714 This message was authored by: Sarah2714

Re: Netflix on sky q will not load

Let's hope this helps then 😊

This message was authored by Big+Dave+1985 This message was authored by: Big+Dave+1985

Re: Netflix on sky q will not load

  • I have the same as well, my netflix works perfectly fine on xbox and phone but constantly need to refresh apps or reset sky q. It's rubbish
This message was authored by Emily+L-W This message was authored by: Emily+L-W

Re: Netflix on sky q will not load

I also had this problem then a message came up saying hold the play/pause button and the back button together for a good few seconds... it worked for me this time! Will try if it happens again, This only  happens on my main sky Q box not the minis in the bedrooms, and Its mainly at night when it's being used a lot... this is what I've noticed so 🤷‍♀️

This message was authored by Colin0000 This message was authored by: Colin0000

Re: Netflix on sky q will not load

"hold the play/pause button and the back button together for a good few seconds"

 

What does this do, it's not one I've seen before?

Sky Q 2GB 32B106 - HDMI to TV, hard wired to router with WiFi disabled on the Q box
VM 256Mbps via rubbish VM HUB 3 router
Samsung S95C 55"
This message was authored by Louisae88 This message was authored by: Louisae88

Re: Netflix on sky q will not load

I'm having the same problem! Have done for weeks. Every other day I have to go through the process of switching the box off at the wall and waiting for it to reload - or try refreshing the apps. And its 50/50 whether either of those things work. Very annoying to not be able to reliably use the service we're paying for! Feels like a weird glitch Sky needs to fix  

This message was authored by Sarah2714 This message was authored by: Sarah2714

Re: Netflix on sky q will not load

This is now getting ridiculous, it's happening constantly! 

This message was authored by Colin0000 This message was authored by: Colin0000

Re: Netflix on sky q will not load


@Sarah2714 wrote:

This is now getting ridiculous, it's happening constantly! 


Have you tried plugging out both the Q box and the broadband router from the wall (or flick the switch if there is one). Leave them off for at least 30 seconds and then plug just the router back in. Wait until it's fully rebooted and then plug the Q box back in and let it boot back up.

Sky Q 2GB 32B106 - HDMI to TV, hard wired to router with WiFi disabled on the Q box
VM 256Mbps via rubbish VM HUB 3 router
Samsung S95C 55"
This message was authored by NYS77 This message was authored by: NYS77

Re: Netflix on sky q will not load

I have just pressed the pause button and back button together and

now everything on Netflix is loading and playing ok. Thank you for the tip.👍🏼
I did update the apps but this did not take very long. I think it may have been the play/ pause + back button trick that worked. 

This message was authored by MarkJ22 This message was authored by: MarkJ22

Re: Netflix on sky q will not load

I'm having the exact same issue. 

 

Netflix is fine in minis, direct to the TV, computer and phone.

 

It just starts then the red circle whirls forever.

 

All the other App channels are fine.

 

Come on Sky, there must be a fix for this!!!!!

 

This message was authored by Chodley This message was authored by: Chodley

Re: Netflix on sky q will not load

Posted by a Superuser, not a Sky employee. Find out more

@MarkJ22 wrote:

I'm having the exact same issue. 

 

Netflix is fine in minis, direct to the TV, computer and phone.

 

It just starts then the red circle whirls forever.

 

All the other App channels are fine.

 

Come on Sky, there must be a fix for this!!!!!

 



Have you tried what's in the post immediately above yours?

 

I've also never heard of this button combination before. I don't know what it's supposed to do.

This message was authored by MarkJ22 This message was authored by: MarkJ22

Re: Netflix on sky q will not load

Yes

 

Tried all those ideas with no result!!!

This message was authored by steve+bendell This message was authored by: steve+bendell

Re: Netflix on sky q will not load

I have been having the same problem for weeks the unplugging used to work it doesnt now.  The stupid thing is it is only the main SkyQ box that has this issue the 2 mini boxoxes work fine,  doesn't make sense as the mini boxes are driven by the main box.

Fed up with sky issues and glitches, Virgin have just laid cables in my road, just waiting for it to go live and I'm off.

This message was authored by MarkJ22 This message was authored by: MarkJ22

Re: Netflix on sky q will not load

I have the same. 

 

Turn the Q box off and then reboot. Works for a while then freezes again

 

Mini boxes are fine.

 

As far as I'm concerned it's definitely A sky q software issue And Sky should pull their fingers our and sort it!!!!

This message was authored by Football1964 This message was authored by: Football1964

Re: Netflix on sky q will not load

I have this issue too and have to reboot sky Q box almost everytime i want to use Netflix.

Very frustrating and something needs to be done about it.

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